Customer Service Administrative Assistant

Kerry O’Malley **** Ashley Street, Felton, California 95018 831-***-**** Summary

American citizen seeking a full-time Executive Administrative Assistant position. I possess experience in varied job functions supporting VP level staff. Available for immediate hire.

Oct 11 – May 13 Fluke Europe B.V. The Netherlands

HR Assistant / Analyst – Human Resources

Provided a wide range of administrative support to the Director of Human Resources and direct staff. A high level of efficiency and attention to detail were required as well as outstanding judgment managing confidential information.

Duties included but were not limited to:

- Time management of HR Director and HR direct staff members including scheduling of interviews and teleconferences involving many parties globally

- Managed and analyzed all employee data relating to HR into a complex - HRMS Oracle database

- Worked closely on multiple projects with colleagues located globally

- Created and maintenance of HR SharePoint site

- Raised purchase requisitions and tracking of budgeting via Excel analysis

- Acted as a liaison between HR Business Partners/ employees / staff and HR team

- Scheduled complex international and domestic travel, including applications for visas

Oct 10 – Oct 11 Amgen Europe B.V. The Netherlands

Administrative Coordinator – International Operations. & Customer Service

Provided administrative support to the VPs of International Operations and Customer Service and their direct staff. Working to tight deadlines and drive for support excellence were a highlight of this position.

Duties included but were not limited to:

- Created Powerpoint presentations and Excel spreadsheets geared toward an international audience

- Scheduled complex international and domestic travel, including applications for visas

- Raised purchase orders via Ariba / SAP system and created spend analysis via Excel

- Designed, launched and fully managed International Operations SharePoint site

- Cultivated relationships between other Administrative Coordinators in support of department programs and activities

- Organized and attended team-building events

- Created expense reports for senior staff

- Managed agendas of two VPs

- Scheduled international and domestic travel, including applications for visas

Dec 06 – Oct 10 Fujifilm Europe B.V. The Netherlands

Administrative Assistant – Information Systems

Provided administrative support to the Director and VP of IT and their direct staff. Strong prioritization skills were required in this role.

Duties included but were not limited to:

- Created Powerpoint presentations and Excel spreadsheets geared toward an international audience

- Organized team -building events and in-house motivational speakers

- Raised purchase orders via SAP system

- Took meeting minutes and made these as well as acton items available on SharePoint

- Managed agendas of VP and Director

- Organized and attended team-building events

- Scheduled international and domestic travel

Jan 06 - Dec 06 HECC International The Netherlands

Customer Service Agent

Short-term job. Provided technical service support for UK Customers. Main duties involve creating RMA orders and following up with customers.

Jan 05 – Nov 06 Apple Computer California, USA

Product Photographer– Customer Care

Created product photos for use in technical documentation created in-house. Worked closely with technical writers to ensure conveyance of methods and techniques of troubleshooting Apple products.

Duties included but were not limited to:

- Shooting of products

- Manipulation of images within Photoshop

Nov 00 – Jan 03 Capita Education Software England

Administrative Assistant – Information Systems

Provided administrative support to the VP of IS and direct staff. Attention to detail and juggling of many tasks were required.

Duties included but were not limited to:

- Created Powerpoint presentations

- Managed technical documentation standards

- Managed agendas of VP

Feb 97 – Nov 00 Procis Software England

Executive Administrative Assistant

Provided administrative support to the CEO and direct staff.

Duties included but were not limited to:

- Created Powerpoint presentations

- Organized team -building events

- Managed agendas of CEO and direct staff members

Jan 94 – Dec 96 Plantronics, Inc. California, USA

Administrative Assistant - Sales & Marketing

Provided administrative support to two Sales & Marketing Vice Presidents. Supported a team of 40+ Sales Representatives located nationwide. Created Sales & Marketing presentations, organized team events, and other general administrative duties.

Duties included but were not limited to:

- Organized meetings and events

- Managed agendas of two VPs

- Scheduled international and domestic travel

Education

2003 – 2005 Academy of Art University, San Francisco, California

Associate of Art: Fine Art Photography

Languages

English (writing and speaking) native

Dutch (writing and speaking) fluent

Computer Skills

Advanced user of MS Office, Taleo, Oracle, SAP and Photoshop.

General skills

- Able to learn and adapt to new office technologies

- Highly organized

- Strong communicator both written and verbally

- Handling of confidential information

- Interact with employees at all levels and nationalities

Hobbies

Technology, photography, music, art and world cultures & travel.

References

Available upon request.

Status

US Citizen with full rights to work in US.

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