Manager Customer Service
Resume:
Timothy Osborne
**** ******* ***** ** *** # **** Dallas, TX 75287 Phone 214-***-****
( *****************@*****.***
Qualifications for Manufacturing/Production Management
Results-focused professional equipped with 20+ years of success directing
fast-paced, high-volume manufacturing and production activities.
Personable, fair-minded team leader adept at cultivating positive work
environments in which employees are empowered and motivated to provide
superior customer service. Dynamic change agent and visionary strategist
who excels in turning around under performing operations and possesses a
track record of improving efficiency, productivity, and morale. Additional
areas of expertise include:
Expense Policy/Procedure Recruiting Promotions
Control Development
Inventory Quality Control Interviewing Training/Developme
Control nt
Client Scheduling
Relations
Career Track
NIGTH SHIFT
LEAD,Meisel/R.R.Donnelly
2011 to Present
Operate large format digital Rho Durst: Flatbed and Roll printers,
responsibility's consist of setting up work flow and work order's, ripping
job's on proper media channels along with maximizing image quantity on
media for waste control, then sending to printer for production, making
sure job is produce on proper material or media. Also as the Night Shift
Lead, responsibility consist of supervising operations in both print
department and I-Cut department.
PRODUCTION / MILLWORK MANAGER, MJB Wood
Group 2009 to 2011
Managed millwork department that consist of two moulders, three multi
score, prime-line and jambline with a tenoner. Responsible for ensuring
compliance with company standards for safety, quality, productivity,
efficiency, waste control and all inventory levels.
Cut Customer quality complaints by 90% by improved sanding quality, better
paint viscosity control and improving vacuum coaters.
Reduced set up times by 50% with cross training and pre planning.
Cut waste by 30% with cross training
Improved Inventory levels 90% by controlling and monitoring levels and
cost.
Shift Manager, Inter-Co
2004 to 2008
Coordinated workflow for the pre-press, pressroom, bindery, and shipping
departments. Managed inventory levels and budgets for the pressroom
department. Drove efforts to maintain high morale and low overtime hours
in all assigned departments while ensuring compliance with company
standards for safety, quality, productivity, efficiency, and waste control.
. Fueled a 70% improvement in employee satisfaction with the work
environment while achieving compliance with OSHA operating standards.
. Saved $9,800 per month by reducing overtime and chargeable man-hours by
60%.
. Trimmed start-up paper waste from 30% to the standard of 15%.
. Decreased production paper waste from 15% to 9% running waste.
. Delivered a 25% reduction in production downtime.
. Played a key role in increasing inventory levels and maintaining a
monthly roller budget of $3,500.
Owner/Operator, Diamond Dash Delivery 2003 to 2005
Established contracts with four dealerships as an independent contractor
with nine drivers that delivered auto parts to various collision and auto
repair centers.
. Expanded from one to two dealerships and added three new contract drivers
in the first six months, which boosted monthly gross income from $4,000
to $7,000.
. Grew from two dealerships to four in the next seven months, which nearly
doubled monthly gross income from $7,000 to $13,000.
Night Shift Manager, Heritage Press, Wallace Group 2001 to 2002
Directed overall nigh-shift plant operations in the pre-press, pressroom,
and bindery departments. Ensured customer and employee satisfaction while
enforcing standards for safety, waste control, quality, and efficiency.
Supervised a staff of 55.
. Cut complaints by 50% by improving product quality and communicating with
customers to build strong relationships.
. Reduced downtime by shortening set up times and expediting run speeds by
at least 50%.
Manufacturing/Production Supervisor, Motheral Printing 1998 to 2001
Oversaw all aspects of quality control, waste control, productivity,
efficiency, and safety. Prepared schedules and approved overtime for three
web-fed and two sheet-fed presses. Provided assistance to sales
representatives and their customers; scheduled customer approvals of color.
. Delivered quarterly savings of $9,500+ by reducing make-ready waste from
20% to 12%.
. Boosted productivity and efficiency by 25% by increasing press speeds and
decreasing downtime.
. Assisted in establishing a training program that strengthened the
pressroom department and trimmed overtime by 15%.
. Transitioned the operation from three shifts to four shifts, which
improved both safety and morale.
Manufacturing/Production Supervisor, World Color Press 1993 to 1998
Held responsibility for staffing, quality assurance, customer satisfaction,
efficiency, productivity, and waste control. Supervised a shift of 40+
associates. Assisted sales personnel and customers on a daily basis to
ensure customer satisfaction.
. Contributed to efforts to revitalize a poor work environment hampered by
low morale.
. Elevated safety awareness and minimized close-call incidents by
installing better workstations and enforcing housekeeping standards.
Previously employed as a Lead Press Operator with American Signature
...1985 to1993
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