Access Control Engineer

Michael Yacono jr

Facility Commander Wnx/Windows Access Control Support Technician at Lenel Systems International

**********@*******.***

Experience

Facility Commander Wnx/Windows Access Control Senior Support Technician for UTC Fire and

Security. at Lenel Systems International

January 2009 - Present (4 years 4 months)

My position is responsible for supporting, configuring and installing Facility Commander Wnx systems for

customers, business partners and end users. I am currently working with low voltage hardware including

Security Cameras, Access Control devices and other security hardware. This position requires travel - both

domestically and internationally. Execution involved providing upgrades within heterogeneous, field-based

environments comprised of UTC Fire and Security products. This position requires knowledge of SQL 2005

and 2008. I am required to have knowledge of database storage and recovery procedures. Also, knowledge of

Windows 7, Vista and Windows XP SP3.

2 recommendations available upon request

Product Support Engineer for Linux and AIX systems. "Picture Perfect" at General Electric - Access

July 2006 - January 2009 (2 years 7 months)

Provided expert technical support for the company's "Picture Perfect" product line to both channel-partners

and end-users. This position required travel - both domestically and internationally. Execution involved

providing upgrades within heterogeneous, field-based environments comprised of GE Security products, host

operating system software, and COTS data base products. Performed in-field data base conversions,

configured host operating environment to meet deployment requirements (Red Hat, AIX, Unix) and otherwise

orchestrated the activities necessary to produce a working, upgraded, and monitorable environment.

Performed diagnostics when required to resolve issues. Ensured customer satisfaction while adhering strictly

to schedules and objectives determined by the home office.

Dedicated Technical Support Engineer at Affinity Internet

January 2006 - July 2006 (7 months)

Worked as part of a team supporting dedicated services and server configurations. Provide technicalsupport

through ticket notifications and communication with subscribing customers via telephone and

email. Maintain operational integrity of all customer-facing systems using Linux and Windows

operatingsystems running on Intel/AMD-platform hardware.

Additional job duties and responsibilities:

Advanced understanding of Linux and Windows operating system server configurations, users, groups,

permissions, web servers, FTP servers

Resolve all incidents escalated from level one support (Dedicated Tech Support/Call Center) according to

department guidelines

Performed testing, creation, or modification of server operating systems (Linux, Windows) as necessary to

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maintain the integrity of customer-facing services

Performed system reboots, reinstalls, bill locks, repairs, and cancellations according to department guidelines

and professional judgment intended to maintain the customer revenue stream

Liaised with Dedicated Server Deployment, Dedicated Tier 3, Dedicated System Administration, Dedicated

Call Center, internal and external technicians, and service providers in order to ensure cross-domain

knowledge-transfer

Network Operations Center Engineer at Affinity Internet

January 2005 - July 2006 (1 year 7 months)

My position was responsible for company wide monitoring of our hosting and network elements. Open,

monitor, and report tickets in the Outage System for service affecting issues. We are the Primary contact for

System Administration, Customer Care, and external customer NOC to report system outages.

Additional job duties and responsibilities

Monitor shared hosting, dedicated hosting, and network elements using monitoring

tools provided Liaise with System Administration, Customer Care, internal and external technicians and

service providers on existing network issues and ongoing activities. Responsible for opening and tracking

tickets in the Outage Systems with regard to system and network alarms. Track open outages to confirm that

they are escalated appropriately and closed in a timely manner. Proactively perform hard reset of dedicated

servers when alarm is monitored. Use ticketing and notification procedures.

Provide executive level reporting for security and performance tracking

Dedicated Support Specialist at Affinity Internet

July 2004 - January 2005 (7 months)

This position is responsible for troubleshooting customers dedicated Valueweb and Sky Net Web servers.

Assisting customers in setting up name based and ip based web sites with the Plesk and Ensim control panel.

Walking customers through the setup process of Windows IIS, Linux Fedora Core 1 and shared SQL

connections. Problem resolution via email and/or phone support. Report server outages and escalate as

necessary.

2 recommendations available upon request

Technical Support Representative at Affinity Internet

October 2002 - June 2004 (1 year 9 months)

The position is responsible for handling incoming email and phone support for our hosting brands including

but not limited to: Affinity, Valueweb, Hostsave, Winsave, Sitehosting, Prowebsite, Namesecure and

Dedicated support brands. Resolved Problems via email and/or phone support regarding shared hosting issues

and general information. Report problems and outages and escalate as necessary.

Assistant Network Administrator at Kodata Corporation

April 2001 - June 2002 (1 year 3 months)

Kodata is a part of a large, global, diversified IT services Company - with the local office focused largely on

providing data processing services for the regional automobile business. In my position I administered,

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facilitated and executed various tasks as a part of their service offerings. I was responsible for creating daily

and monthly backups of financial data (using SQL 7.0 and other Microsoft related software) as well as

providing a full range of technical support, via email or phone to the company's clients. Additional

responsibilities included: monitoring server security and system logs for hackers and internal server issues,

performing maintenance of the backup tape drives, monitoring Microsoft Exchange for email viruses,

creating accounts for new employees (via Microsoft Exchange and Microsoft Server 2000), and

administering policies and profiles via Windows Server 2000 Active Directory.

Micron PC/Host Pro/Interland

Network System Administrator/Desktop Support at Micron PC/Host Pro/Interland - Boca Raton, FL

November 1999 - April 2001 (1 year 6 months)

Micron PC/Host Pro/Interland - Boca Raton, FL

Network System Administrator/Desktop Support (November 1999 to April 2001)

I provided tier-three technical troubleshooting, support and service to Hostpro's web customers via phone and

electronic mail in support of the company's products and services. Activities included: Monitoring IIS

servers, building (installed and configured) Windows-based systems for customers. Performing various

network infrastructure diagnostics and trouble-shooting, performing web page updates, maintaining HTML

links, collecting and editing daily/monthly call tracking reports. I participated and assisted in the installation,

configuration, administration, and updating of email software on IMAIL servers. I routinely performed

additional configuration activities on a per-requirement basis including: FTP, Outlook Express, Windows

98-2000, Internet Explorer, Netscape. Configured IIS, DNS, TCP/IP. Installed and/or relocated network and

PC hardware, cabling and any other equipment required to expand the capacity of the data center in a

fault-tolerant, high-availability context.

Billing Specialist at American Express

June 1988 - 1998 (10 years)

Investigation of Card Holder disputes and billing adjustments.

Skills & Expertise

Windows Server 2008

SQL 2008

Windows 7

Windows XP SP3

Access Control

Windows Server

XP

Technical Support

TCP/IP

DNS

Servers

Troubleshooting

Active Directory

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Operating Systems

Wireless

Networking

Security

Education

American Intercontinental University

Bachlors, Business Administration and Project Planning, 2005 - 2007

Summary

Lenel Gold and Silver Certified for Access Control hardware and Access Control Essentials

General Electric Vigilant Intelligent/Addressable Fire Systems Course

Visiowave hardware and software configuration course. Versions 4.21 and 4.4.

General Electric E-FSA Intelligent/addressable Fire Systems Course

General Electric Security Picture Perfect 4.0 Certification Course Certification number 57957

General Electric Fire Alarm Technician Course

General Electric EST2 Program and Network

Course

General Electric Fireworx Conventional Fire Systems Course

General Electric Fireworx intelligent/Addressable Fire Systems Course

General Electric Fire shield Plus Conventional Fire Systems Course

General Electric EST 3 Operators Course

General Electric EST 3 Intelligent/Addressable Fire Systems Course

General Electric EST3 Mass Notification Fire Systems Course

Windows 2000 Network and Operating System Essentials – Course 2151

Fireworks Alarm monitoring System Fire Systems Course

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World Institute for Security Enhancement

Technical Surveillance Countermeasures Course 10/14/2003

(TSCM-2003-01)

Starcall Certification Course for the installation and configuration of the Starcall system.

Interests

New Technology, Access control, Windows 2008 Server. Business Administration and Project Planning.

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Michael Yacono jr

Facility Commander Wnx/Windows Access Control Support Technician at Lenel Systems International

**********@*******.***

4 people have recommended Michael

"Michael is a very experienced professional who works to ensure the success of our clients and their key

projects. His extensive hands-on experience is critical to that satisfaction of our clients. I would like another

opportunity to work with Michael again. Michael is a great asset to any organization."

Joel Rieger, Global Product Manager, GE Security, Inc, worked with Michael at Lenel Systems

International

"Michael showed integrity with his work, learned the product quickly and we received many favorable

comments from the customer base."

Darrell L. Smith, Customer Support Engineer Level II, GE Security, managed Michael indirectly at

General Electric - Security

"Michael is a dedicated professional with excellent communication skills which allow him to break down

extensive techinical issues into layman terms. The time Michael took to assist us while upgrading enabled for

a smooth transition that allowed for greater synergy."

Richard McMonagle, was Michael's client

"I worked with Michael throughout his career with Affinity Internet. He quickly rose in both responsibility

and aptitude, working across departments whenever needed. He specifically searched out challenging areas to

increase his knowledge base in the software and hardware. In addition, Michael was well known for his

understanding of customers and his desire to provide service that always exceeded their expectation. This

included customers inside the company as well as outside. It was a privilege to work with Michael, and I

would consider myself lucky to do so again."

Rob Miranda, Manager, Technical Support, Affinity Internet, managed Michael indirectly at Affinity

Internet

Contact Michael on LinkedIn

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