Customer Service Quality Assurance

Reginald D. Johnson

**** ********** **., ********, ** 30240 Cell: 205-***-**** Email: *****************@*****.***

OBJECTIVE

To obtain a challenging position that will utilize my career skills and passion for designing and operating integrated systems for the

production of high-quality economically competitive products in the field of manufacturing engineering.

SUMMARY OF QUALIFICATIONS

Self-motivated diverse professional with multiple years of experienced success analyzing different aspects of administration,

production control, quality, and data entry. Productive and efficient work habits with minimum supervision. Possess excellent

interpersonal communication skills at all levels. Proven track record of appropriate and practical methodologies that meet business

needs while minimizing risks. Valuable blending of leadership, creativity, and analytical abilities.

Proficient in MS Access, Excel, Word, PowerPoint and Outlook, Typing (50+ wpm), Quality Assurance, SAP, GBOM, Auto PDS,

GQMS, and Autoway, Social Media (i.e. Facebook, LinkedIn).

WORK EXPERIENCE

Kia Motors Manufacturing Georgia - West Point, GA 8/10 –

Present

Engineering Change Control Specialist 9/11 -present

• Manage simultaneous/coordinated engineering change orders, taking into consideration global supply chain for 3 vehicles

(Sorento, Optima, Santa Fe).

• Achieve bottom line measurements in KPI’s such as cost, safety, quality, productivity, and waste.

• Analyze drawings to interpret form, material, shape, and hardware changes for Weld/Body, Paint, and Exterior parts for 3

vehicles.

• Identify root cause analysis and preventative measures among applications.

• Schedule and coordinate implementation of EO’s (change orders) for Trial Periods as well as Mass Production (managing 60

to 150 EO’s at a time).

• Plan and schedule various part number changes while maintaining Bill of Materials.

• Facilitate Engineering Change meetings with North America and Korea to establish and communicate (EPI) effective point

information to internal KMMG customers.

• Experience in programs such as SAP, GBOM, Auto PDS, GQMS, and Autoway.

Production Team Member 8/10 – 9/11

• Executed and maintained automobile production.

• Assembled vehicles and manufactured parts in assembly line.

• Performed a variety of mechanical and electrical maintenance functions.

Logista Solutions - Bessemer, AL 10/9 – 8/10

Warehouse Administrator/ Data Entry Clerk

• Leader, in charge of warehouse inventory, shipping, and receiving (daily inventoried all items, experienced in World Ship)

• Scheduled deliveries of stock and inventory to external customers

• Gained superior knowledge in service and purchase order transactions (worked on 70% of purchase/service orders for

companies such as Regions Bank, Alabama Power, etc.)

• Heavily involved in customer service between my employer and existing customers (Regions Bank, Wells Fargo, AL Power)

• Tracked and recorded all transactions made to and from our distribution center

• Created daily reports for supervisor on all transactions made including end of month reports (communicated financial

gains/losses, expressed ideas to help the organization)

EDUCATION

Auburn State University - Auburn, GA

Bachelor of Science (BS), Human Resources, - May 2009

AFFILIATIONS

Omega Psi Phi Fraternity, Inc. – December 2005

*References Available Upon Request

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