Customer Service Human Resources
Resume:
Donna K. Clark
Douglasville GA 30135
*********@*****.***
QUALIFICATIONS SUMMARY
• Effective professional written and oral communication skills
• Positive team management experience
• Provide professional development for employees and new hires
• Proficient in Microsoft Office and QuickBooks
• Recruited, hired, and supervised office staff
• Responsible for accounts receivable, accounts payable, and payroll
• Strong ability to effectively multi-task in a fast-paced office environment
• Twenty-one years supervisor and managerial experience
TECHNICAL SKILLS
Microsoft Office
QuickBooks
Multi-media Marketing
Customer Service
Human Resources
501c3 corporation documentation
PROFESSIONAL EXPERIENCE
TAX PROFESSIONAL Jan 2013 – April 2013
KCE dba H&R Block
• Prepare tax returns for clients
• Advise clients of new tax laws and changes
• Collaborate with clients to assess current financial status and develop a plan for the
next tax year
• Utilized client survey tool to boost client retention and satisfaction guarantee
OWNER OPERATOR May 2013 – Dec 2013
D&G SALES ETC.
• Maintained and updated website utilizing Google Sites
• Inventory and quality control
• Procurement of products and supplies
• Product development
• Utilized oral and written skills for marketing
• Processed customer orders and scheduled delivery
Donna Clark 2
AREA MANAGER Nov 2004 – May 2012
H&R Block/D&G Business Consultants
• Delegated duties and responsibilities through effective written and oral
communication to seasonal and full time employees
• Presented yearly training and update courses for new hires and seasonal employees.
• Expanded marketing area and increased clientele leading to a 23% increase in sales
• Utilized Microsoft Office and QuickBooks to maintain records for Human Resources,
to include time keeping, payroll, accounts receivable, accounts payable and hiring
recruitment
• Project Managed office layouts each year to optimize efficiency in design and
implementation of privacy for clients
• Implemented and Executed technology changes as required both hardware and
software
• Participated in various pilot programs
FRANCHISE CONSULTANT May 1999-Oct 2004
H&R Block
• Implemented professional development courses for franchise owners in Middle and
North Georgia areas
• Recognized in the top 100 regions with increase in returns
• Provided consultation and collaboration with franchise owners to increase office
profits and improve on marketing strategies.
• Advised franchisees of labor laws
• Conducted financial audits for franchisor
• Ensured branding compliance and contractual obligations were fulfilled
• Consulted and collaborated for various pilot programs
EDUCATION
Shorter University, Rome, GA Anticipated Graduation Date May 2014
B.S.: Business Administration
Professional Development Courses
Dale Carnegie Courses
Situational Leadership Course
Stephen Covey Seven Habits for Highly Effective People
Stephen Covey Four Roles of Leadership
COMMUNITY SERVICE
• West Metro Church of God
• Host and Hostess team leader
• Team leader for Greeters
• Leader for Ladies Bible Study
• Children’s Brain Injury Association Inc. advisory board
Donna Clark 3
References
David Hildebrand
130 Manor Way
Carrollton GA 30117
Brenda Ramsey
121 Gentle Breeze CT
Temple GA 30179
Yolande Cason
6994 Rogers Lake Dr
Lithonia GA 30038
Glenn Rountree
5520 Fontnot Court
Douglasville GA 30135
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