Customer Service Sales

DONNA MILLS

*** ********* ****** #***, *** Leandro, CA 94577 H: 510-***-**** C: 510-***-**** ******@*****.***

Summary

Energetic [Certified Nurses Asst] with [15+] years experience in high-level Health Care Skills./Dedicated and focused[Office

Care Specialist] who excels at prioritizing, completing multiple tasks simultaneously and following through toachieve project

goals. Seeking a role of increased responsibility and authority.Highly-motivated community serviceprofessional skilled at

networking, media outreach and relationship development. Flexible and versatile team player whomaintains a sense of humor

under pressure.

Highlights

Microsoft Office proficiency Time management

Meticulous attention to detail Professional and mature

Results-oriented Strong problem solver

Self-directed Dedicated team player

Patient charting Legal administrative support

Experience

CNA/HHA 04/2007 to 08/2012RNI Oakland, CAObserved and documented patient status and reported patient

complaints to the case manager.Read and recordedtemperature, pulse and respiration.Massaged patients and applied

preparations and treatments, such as liniment,alcohol rubs and heat-lamp stimulation.Prepared patient rooms prior to their

arrival.Collected urine and fecalsamples.Assisted with adequate nutrition and fluid intake.Planned, prepared and served meals

and snacks according toprescribed diets.Provided transportation, assistance and companionship to clients.Cleaned and

organized patients'living quarters.Facilitated games and other activities to engage clients.Positioned residents for comfort and to

preventskin pressure problems.Kept facility stocked with necessary supplies, equipment and instruments.Charted

dailyinformation on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs.

Customer Service Rep 03/2004 to

03/2006Office Team San Ramon,

CADeveloped highly empathetic client relationships and earned reputation for exceeding sales goals.Achieved high

salespercentage with consultative, value-focused customer service approach.Cross-trained and provided back-up for

othercustomer service representatives when needed.Generated sales and inventory reports in Excel with data from a variety

ofsources, maintaining a 100% accuracy rate.Successfully interacted with customers and retail buyers to

expediteorders.Assisted customers with store and product complaints.

Dept Spec. Sr. 05/2000 to

05/2004World savings Oakland,

CAResponsible for handling all incoming calls,customer complaints,distribution of all mail,Process a variety of

customeraccount records.Handled all,Incoming and Outgoing calls,Drafted meeting agendas, supplied advance materials

andexecuted follow-up for meetings and team conferences. Planned meetings and prepared conference

rooms.Plannedmeetings and prepared conference rooms.Planned meetings and prepared conference rooms.Created

PowerPointpresentations used for business development.Created weekly and monthly reports and presentations.

Office Clerk 02/1989 to

09/1993Kelly Services Oakland,

CADispersed incoming mail to correct recipients throughout the office.Maintained the front desk and reception area in aneat

and organized fashion.Managed the receptionist area, including greeting visitors and responding to telephone andin-person

requests for information.Made copies, sent faxes and handled all incoming and outgoingcorrespondence.Maintained and

reserved the executive conference room calendar.

Education

1984

High School Diploma: ComputersMc Oakland, CA, US

Clymonds High

HealthcareChabot CollegeCoursework Hayward, CA, US

in Business Administration

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