Customer Service Sales
Resume:
Michael A Gomez
***** ** **** ****** *** # *** Doral, Florida 33178 3973
Web: http://www.linkedin.com/pub/michael angelo gomez/2a/a44/4a4
Ph.: 786-***-**** E mail:
***********@*****.***
Summary of Qualifications
Results oriented, hands on professional with extensive experience in Customer Service/Relations, and Managerial skills.
Major strength include strong leadership, excellent communication skills, strong team player, highly strong attention to detail,
dutiful respect for compliance in all regulated environment and other clerical/administrative task.
Core Competences
Customer Service/Relation
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Complaint Handling
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Customer Support/Support Specialist
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Customer Satisfaction Enhancement
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Sales/POS Register/Acct Payables
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General Office & Reception
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Data Entry/Manage Workflow
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Answer high volume calls
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Report and Modified Information
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WORK EXPERIENCE
Macy’s Dadeland Mall Miami, FL 2010 –2013
Sales Associate
• Assist with customers in returns/exchange items
• Assist with customers with payments on their accounts
• Keep Men’s Dress Shirts area organize and rewrap return items
• Assist with recovery in Men’s area making sure all area is organize
• Opening and Closing register at the end of the shifts.
• Assist customers when making a purchase.
• Reach sales goals every time at the end of the shift.
• Assist customers with price checking/changing price in the POS system
• Organize and assisted the gift wrap department getting supplies
• Assist with customer’s with gift wrap and purchase of their gift wrap items
• Recover the whole store keeping each areas organized and clean
• Pick up and fold each items from each areas of the store and assist customers questions
Westwood One 511 Smart Route System Miami, FL 2008 –2010
Help/Call Center Information Manager SRS
Documenting and Collecting traffic incidents and accidents information.
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Entering, Editing, Updating, Reviewing, and storing data into the system TOPS.
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Modifying and Updating IVR System and Motoring CCTV Cameras for live incidents, accidents, or delays
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as they occur.
Updating the company website, documenting updated incident report every hour.
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End of shift, submit and emailing daily calls status report also clearing all incident and accidents in the
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system log and shift report work sheet.
Provide assistance to other agencies if per requested.
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Manage, direct and control personnel and resources at severe incidents.
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Provide good quality customer service by accurate information and traffic incidents to the incoming
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callers.
Monitoring and reporting of 511 roadways system equipment failure and/or damage.
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EDUCATION
Strayer University
Masters of Science Degree Human Resource Management Generalist Miami, FL 2013 To
Present
ITT Technical Institute
Bachelor of Science Degree Information Systems Security Miami, FL 2005 2008
References
Available Upon Request
Contact this candidate