Assistant Manager

Objective

To go beyond usual company expectations, expand my working skills,

knowledge and experience while using them to grow within the company, as

well as to participate in bringing the company more success.

Experience

April 2013 - Present - Best Rentals Miami LLC

Office Assistant

. Assistant Business Owner with clerical / office duties such as: Pay

office bills.

. Managed a team of 7 realtors.

. Answer telephone calls at the office when all realtors unable to per

assisting clients, on the phones already, ect.

. Assisted walk-in clients looking to rent an apartment/house.

. Assisted clients into looking for apartments within their location of

interest, budget, ect.

January 2013-April 2013 - Axa Assistant

Data Entry

. Entered data of International Medical Claims

. Confirmed International Medical offices / Hospitals Information were

correct and entered data information on what services patient received

at the Medical Office / Hospital.

. Converted currencies from all over the world.

. Translated many claims as sufficient as possible from Chinese,

Mandarin, Japanese, Spanish, ect.

. Translated medical claims from Portuguese to English.

February 2012-November 2012 - Luis Ferrer, Inc

Data Entry Specialist

. Confirmed to clients if Mortgagor/Owner occupied property.

. Confirmed to clients inspection of properties what was see and whom

spoken with at the time of inspection.

. Submitted inspection results to different clients, via email or

client website/program.

. Communicated with several inspection clients due to inspection

results.

. Submitted to client inspection results

. Entered inspection results.

October 2010-May 2011- Gables Family Dental

Operations Assistant

. Booked appointments for patients at the office for their next visit

needed.

. Booked appointments for new patients.

. Answered and routed phone calls to manager or appropriate

department, such as Image Maker.

. Contacted patient's insurance to verify coverage, eligibility and

benefits.

. Charged patients at the office for this treatment at the time of

service.

. Assited manager in filing, editing documents, sending mail, and re-

calling with patients.

. Explained to patients about this dental insurance and treatment

plan.

March 2010-August 2010 Avmed Health Insurance, Inc

Data Entry Vertexer

. Processed claims by inputting information seen on screen.

. Entered patient's information as well as provider's information.

. Confirmed patient's and provider's information shown and inputted

where correct, before proceeding with claim.

. Rejected Claims when patient information/ provider information were

incorrect or information on claim does not match attachments with the

claim.

July 2009 -March 2010 Ceal Management, Inc., Doral, Fl

Administrative Assistant

. Created new documents.

. Routed phone calls to correct person.

. Edited documents when needed.

. Booked appointments.

. Communicated with clients/personnel's when needed.

. Filed and copied documents when needed.

. Ran errands for boss, such as picking up supplies from office max.

August 2008-June 2009 Nippon Express, Inc; Doral, Fl

Distribution Department/ Receptionist

. Documented orders as they came in.

. Answered phone calls and transferred calls to the correct

department/person.

. Provided Truck Companies with correct paper work, when releasing an order

belonging to them.

. Greeted/ assisted truckers and couriers at the front desk.

March 2007-March 2008 Atlantic Dental, Inc; Coral Gables, Fl

Call Center Operations Representative

. Received inbound calls from members statewide that have membership

plans with dental insurance and provided excellent and prompt service

to members.

. Documented every call in detail and came up with resolutions for

members as often as possible.

. Dealt with many providers over the phone and routed many phone calls

to the correct departments.

May 2006-August 2006 Shotokan Karate; Miami, Fl

Secretary/Receptionist

. Answered phone calls and booked client appointments.

. Assisted new members in joining the karate classes.

. Dealt with company documents needs by editing, filing, and creating

new forms as needed.

Education

. High School Graduate from Continental Academy

. Attended Miami Dade College for 1 year

. Transferred to Florida National College; studying Forensics Psychology

. Also studying to achieve my CAM license as well as my Real Estate

license.

Skills:

Efficient with Microsoft Excel, Microsoft Word, Outlook and QuickBooks.

Responsible; Reliable; Computer Literate; Excellent Typing and

Documentation Skills; Hard Worker; Quick Learner; Detail Oriented; Good

organizational skills; Good Interpersonal and Customer Relation Skills;

Prompt with Completing Tasks and Typing ability 60+ wpm. Fluent in English

and Spanish.

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