Customer Service Manager

S AM NWOGUGU

**** ******** **** ****:678-***-****:Cell: 770-***-****)

Jonesboro, Ga. 30236 E-mail: *****@***.***

Experience:

Southern States LLC. Hampton, Georgia. Jan. 2004 – Feb. 2012

Supervisor, Production & Inventory Control Department

• Responsible for plant production schedule working with corporate Sales & Operations Planning

team.

• Releasing material plan for order placement. Plans, establishes production schedules and

reviews performance against estimates. Monitors plant inventories, warehousing operations

and responsible for annual physical inventory and disposition of obsolete/excess inventory.

• Duties included interface with design engineering, prototype assembly, and serving fulfillment

needs of after-market spare parts department.

• Responsible for monitoring and reporting of receipts, production, scrap to accurately maintain

inventory levels.

Masglobal, Atlanta, Georgia. Nov. 2001 - Jan. 2004

Managing Partner.

• Responsible for supplier sourcing, both domestic and international.

• Performed contract negotiation and monitoring of performance to schedule.

• Prepared shipping documentation in compliance with custom requirements.

Synquest Inc., Norcross, Georgia. Oct. 2000 - Oct 2001

Senior Supply Chain Consultant

• Responsible for implementing Synquest supply chain enterprise planning tools and ensuring

customer performance objectives are met.

• Identifying potential planning process improvements, in the areas of procurement, assembly and

logistic as well as revise logistics.

• Conducted education and training classes for Synquest supply chain management products.

• Accountable for orchestrating necessary resources for complete implementation, including

guiding project timing and cost.

• Worked with the team that designed global logistics network for Ford Motors, improving on time

delivery and reducing logistics cost by over $10m annually per ODC.

North American Components Corporation, - (Yazaki), Griffin Georgia. Nov. 1998 - Oct. 2000

Production Control Manager/Customer Service

• Shortened new product development turnaround time by creating schedule visibility within the

enterprise system.

• Successfully reengineered JDE MRP11 system, including all areas of supply chain management.

• Responsible for customer service, planning and scheduling across vertically integrated multiple

process manufacturing. This included plastic injection molding, stamping and electronics

assembly.

• Introduced on line JIT, improved WIP inventory efficiency by 60%, thereby reducing overtime

expenditure. Utilized Daimler-Chrysler Smart and Ford DDI Futures system in maintaining 100%

on time delivery for both domestic and international shipments.

• Working knowledge of automotive industry PPAP, PFMEA, SPC, OS 9000 and APQP

requirements.

BTR Automotive, Peru Indiana Jan. 1998 - Nov. 1998

Plant Materials Manager

• Turned around operations in the areas of purchasing, scheduling, warehousing, inventory control,

and shipping/receiving.

• Achieved over 60% inventory accuracy from 50%, 85% shipping accuracy from 40%, 95%

receiving accuracy from 45%.

• Achieved over 20% procurement cost savings by stream lining supplier base.

• Managed customer relations, order entry, invoicing and transmitted Advanced Shipping Notices.

Matsushita Auto. Electronics Co. (Panasonic) Peachtree City, Georgia. June 1989 - Jan. 1998

Materials Manager

• Managed multi-plant procurement activities, including remote warehouse operations, negotiated

contracts for goods and services, including leased equipment's.

• Improved raw material inventory accuracy to 90% from 75%. Reduced production down time

associated to material shortage to less than .05%.

• Implemented fully integrated MRP11 system and introduced international data communication link

for delivery scheduling and pricing adjustment.

• The ASN introduction resulted in reduction of planning cycle by 85% and receiving errors by

about 90%.

Manager Production Control

• Initiated front end planning by orchestrating external monthly sales and operations planning

meetings.

• Communicated SOP input to internal factory management staff and reported result to upper

management.

• Installed systems, prepared procedures for effective transition from start up to full production

status.

• Participated in MRB disposition, First Article Inspection analysis, as well as Make/Buy decisions.

Sperry Corporation - Semi-Conductor Division, St. Paul MN April 1982 - Jan. 1989

Manager, Production Control

• Planned, scheduled and coordinated all Division production and material control activities,

including procurement schedules.

• Controlled WIP, highlighted material impacting planned schedules, and devised alternate

material route.

• Provided build documentation and procedures to assure material availability.

• Managed indirect material procurement such as chemicals, gases, and storage devices.

Education.

• MBA - Management, Abilene Christian University,

Texas

• BBA - Business Admin. Georgia State University,

Georgia.

Certified QS 9000 Internal Auditor.

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Membership: APICS – Association for Operations Management.

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