Manager Quality Assurance
Resume:
:.
Ema~*********@*****.***
Souttl Bend. IN.6614
DevinGean
Objective Body Shop Assistant Manager I Body Sho~ Estimatorl General Manager
Education January 2002 -May 2002 Ivy Tech State Stonege (South Bend, IN)
Criminal Justice /
August 1997 - June 2001 Penn High SchQOI (Mishawaka, IN)
. January 2011 - August- 2011 Majestic li~usine (Mi9tlawaka, IN)
General Manager _
"
Responsibilities: Bookings. advertising. maintain-v9t1lrhlp. service
records, and driving clients.
January 2001- May 2007 Gurley Leep Automoti'm Group (Sciu~,IN)
Body Shop Estimator -'
Quality assurance, invoicing, vehicle tracking, ~itr.g wfth customers
•
7.. .
And writing estimates using Pathways,ADP,Mitchell software.
I
dIn • tr
May 2007 - December 2010 Eby Ford Lincoln Mercury (Goshen, IN)
Body Shop Manager
• Responsibilities include vehicle tracking, quality assurance, attending
managers meetings, goal setting and invoicing. Analyzing material
cost and purchasing tools and supplies. Set up direct repairs, create
solid relationship with various local agents, terminating and hiring new
technicians, attending various functions due to being a Car Star
franchise
• Responsibilities included a daily workflow tracking meeting with
technicians to determine repair status on each customer's vehicle.
Other responsibilities included estimating collision repairs with the
following software. Pathways (CCC) and ADP. Invoicing using Reynolds
& Reynolds. Experienced with Progressive web tracker. Resolving issues
with upset or unsatisfied customers. Creating purchase orders for any
sublets on repairs. Ordering parts, setting appointments, quality
assurance, interact with various insurance companies on claims and
supplements. run software up-dates and back-ups, entering tech times for
payroll.
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59344 H ickOfy Road PhOne 57~ 291 9586
SoLJltl BaM. IN ~661~ Ema~ *********@*****.***
DevinGean
Objective Body Shop Assistant Manager I Body Sho,; Estimatorl General Manager
Education January 2002 -May 2002 Ivy Tech State Stonege (South Bend. IN)
Criminal Justice
August 1997 - June 2001 Penn High SchoOl (Mishawaka. IN)
. January 2011 - August- 2011 Majestic li~usine (Mi9TlcYWaka. N)
I
General Manager '.
.._
.-
service
Responsibilities: Bookings, advertising, maintain",,9t!lrhlp.
records. and driving clients.
January 2001- May 2007 Gurley leep Automotiv@ Gtoup (Sciutb-8en'(f,IN)
Body Shop Estimator .'
Quality assurance, invoicing. vehicle tracking. ~iir.g -.
• customers
And writing estimates using Pathways.ADP,Mitchell software .
-: _ e n 7. •
1 • mz
i) •
May 2007 - December 2010 Eby Ford lincoln Mercury (Goshen, IN)
Body Shop Manager
• Responsibilities include vehicle tracking, quality assurance, attending
managers meetings, goal setting and invoicing. Analyzing material
cost and purchasing tools and supplies. Set up direct repairs, create
solid relationship with various local agents, terminating and hiring new
technicians, attending various functions due to being a Car Star
franchise
Responsibilities included a daily wortdlow tracking meeting with
•
technicians to determine repair status on each customer's vehicle.
Other responsibilities included estimating collision repairs with the
following software, Pathways (CCC) and ADP. Invoicing using Reynolds
& Reynolds. Experienced with Proqressive web tracker. Resolving issues
with upset or unsatisfied customers. Creating purchase orders for any
sublets on repairs. Ordering parts, setting appointments, quality
assurance, interact with various insurance companies on claims and
supplements, run software up-dates and back-ups, entering tech times tor
payroll.
/
January 2001 - January 2006 Gur1ey Leep Automotive Group (Elkhart,
IN)
AssIstant Body Shop Manager
Responsibte for estimating collision repairs using Pathways (CeC) and
•
ADP estimating software. Interact with various insurance companies
concerning daims and supplements. Track and enter technician times
based on estimate. Handle bming and invoicing through Reynolds and
Reynolds softWare. Deal with customer service issues related to quality
assurance. Run updates on databases. Average over $80,000 per
month in sales and in captured estimates written.
• When I began at Gur1ey L~ Automotive Group, I disassembled
wrecked vehicles for the body men and the estimators for accurate
estimates. Swept body Shop floor and washed completed body shop
vehicles.,
eee,
Word, PowerPolnl Pathways, Reynolds & Reynolds Invoicing and
Computer:
Billing System, ADP. Mitchell
Skills
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References :
Steve Toth- 20902
Roycroft Rd South
Bend, Indiana
46614
Mike Thompson-
13645 Mckinley
Hwy, unitG
Mishawaka, IN
46545
57~86
Mike Bates- 6910
E. Ireland Rd
South Bend, IN
46614
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