Customer Service / Inside Sales

Kerrin A. Harris

******.******@*****.***

***** ***** ********* *****

Houma, LA 70360

Cell Phone: 603-***-****

WORK EXPERIENCE:

V.H. Blackinton

North Attleboro, MA Customer Service &

Federal Inside Sales

(January 2010 -July 2013)

> Respond promptly to customer inquiries

> Identify, research and resolve customer problems and

complaints

> Provide price quotes and process orders for all government

accounts.

> Process repairs and remakes

> Recognize, document and alert the supervisor of trends in

customer calls

> Up-sell products and services

Reebok International, Ltd.

Canton, MA

Allocation Analyst - Accessories

(May2007-January2009)

> Create and implement a distribution strategy that supports

and enhances merchandising, marketing, and financial

strategies

> Develop, analyze, and maintain store groups based on sales

volume

> Monitor new store performance to determine proper inventory

mix

> Ensure stores have proper inventory levels on all core items.

> Assist in the design of '08 & '09 NFL outlet hat line

> Work with vendors daily to obtain ship dates and new product

arrival dates.

> Assist with development in new product packaging.

> Regularly assist the EDI Department with setting up and

testing new accounts

Puma North America

Westford, MA

Distribution Analyst

(July 2005-May 2007)

Order product for all outlets to ensure maximum sales in each

market

Work with Store Managers and District Managers to execute sales

plan on store-by-store and district levels

Assist Buyers and execute special buys for all outlet stores

Implement store promotions

PUMA.com Customer Service & Fraud Analyst

(January 2004-July 2005)

Successfully implement system to identify fraudulent orders and

the steps to which they were handled

Research all fraudulent orders and process charge-backs in a

timely manner

Report daily sales for PUMA.com and Tretorn.com

Process all Tretorn.com and Amazon.com orders

Maintain back-order list and contact affected customers

Process and credit returned goods

PUMA.com Phone Representative

(March 2002-January 2004)

Field consumer calls

Process customer orders

Answer consumer e-mails in a timely manner

Perform inventory checks

EDUCATION:

Community College of Rhode Island

Lincoln, RI

Business major - Some general studies completed

(September 1997 - December 1998)

(January 2009 - May 2009)

SKILLS:

Strong analytical skills

Attention to details

Able to multi-task and work independently

COMPUTER SKILLS:

Basic PC skills, excellent knowledge of Microsoft Word & Excel

Advanced skills in SAP, Retail Pro, and VeriSign Manager & Clear

Commerce

Contact this candidate