Customer Service Manager

MUSTAFA ALGHARIB

** ******* ******, **** *****, NC 28307

Home: 602-***-**** - Cell: 602-***-**** - ***********@*****.***

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SUMMARY

OFESSIONAL

Objective: Obtain a position as an Arabic Interpreter/Instructor for Worldwide Language

Resources, Inc. HIGHLIGHTS OF QUALIFICATION Bi-lingual in both Arabic and English

Over 10 years' experience as an interpreter for the U.S. government Excellent written and

verbal communication skills in English and Arabic Gifted working with a diverse group of

people Enthusiastic and safety conscious team player Proficient in Word, Window, Excel,

Internet and Outlook

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WORK HISTORY

05/2010 to 06/2013 Chemical Operation Specialist and Interpreter

US Army – Fort Bragg, NC

Supervised, operated, and maintained both smoke generating

equipment and nuclear, biological, and chemical (NBC) detection and decontamination

equipment.

Assisted in the establishment, administration, and

application of NBC defense measures.

Performed hazardous material operation necessary for

analysis, emergency planning and operations, and field

monitoring.

Performed NCB reconnaissance.

07/2008 to 11/2009 Sales and trainee Manager

Almamaas Company – Dubai / UAE (full time job)

Supervised a team of 12 personnel from different count ries.

Provided customer service; translating for customers and employees.

Conducted organizational training to employees on

products and customer service techniques.

Prepared sales reports and budgets.

Introduced special outreach programs to department

chair in effort to increase institution's interest in

technical service.

06/2006 to 03/2008 Interpreter and projects representative

Corps of Engineers – Iraq. (full time job)

Supervised 7 Iraqi national in the engineering and

reconstruction of local schools, Basrah University and power stations.

Senior Adviser and translator between U.S. Corps of

Engineers and the local contractors.

Functioned as a Security Adviser concerning local threats

and militias movements and put it in English and Arabic.

Write, develop and discuss construction contracts and

facilitate US officers movements and visits to the projects.

Serving as a linguistic and cultural adviser for the US

Government represented by

USACE as a consultant on methods and technical aspects of consecutive and

simultaneous interpreting, as terminology consultant as for staff colleagues and

contracts personnel.

01/2004 to 05/2006 Interpreter and Regional Logistics Coordinator

U.S. Government –Iraq. (Full time job)

Provided logistic support for the entire south region in support

of the Democracy Dialogue Activity Program which enhanced community relations

between locals and U.S government.

Preformed additional duty as the Security Officer for the regional team.

Supervised 44 Iraqi personnel in logistic support operations.

Assessed team for projects, capital budget, and Geographic Information System.

Culture adviser, translator and traditions instructor.

Using the consecutive and the simultaneous technique as a

master level, interprets from and into English and Modern

Standard Arabic (MSA), mostly in formal situation.

05/2003 to 11/2003 Interpreter and Logistic Manager

United Nation – Iraq (full time job)

Successfully improved International staff participation in

the Iraqi society through integration of creative role-playing exercises.

Implemented reading and writing workshops to increase

International Staff literacy and support their reading and

writing programs.

01/2000 to 03/2003 Arabic Instructor(full time)

Euroguarco Co – Baghdad

Teaching Arabic and Middle Eastern Tradition for Italian Staff

working in Iraq.

Developing Language tasks and materials

according to the students' level. Students' number

per classroom is between 6 - 12.

EDUCATION

2004 Bachelor of Arts: English

Basrah University / College of Arts - Basrah / Iraq

1997 Bachelor of Science: Electrical Engineering

Basrah University - College of Engineering - Basrah / Iraq

ACCOMPLISHMENTS

Curriculum Design Designed developed and implemented daily lessons

for 25 students.

Dynamic Teaching Techniques

Instructed students in academic subjects using variety of techniques such as

Phonetics, multisensory learning, and repetition to reinforce learning.

Technology Integration

Participated in technology training courses and trained colleagues in new

technology concepts and practices applicable for the classroom.

CERTIFICATIONS

Hazmat Materials Certified, Fort Leonard wood, MS.

Combat Life Savor Certified.

DLPT of Arabic (MSA).

DLPT of Gulf and Iraqi Dialect.

DLPT of Levanteen Dialect.

DLPT of Egyptian Dialect.

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