Project Manager Software

Bob Castiglione

E-mail ********@*******.*** Phone 425-***-****

Summary of Experience

• Motivated team leader/player with strong interpersonal and communication skills

• Strong organizational, analytical skills

• Comfortable working with diverse personalities in an environment requiring technical

expertise, clear communication, and team work

• Experienced educator for multiple products

• Solid troubleshooting skills including microprocessor control, electrical, mechanical,

network connectivity and device drivers

• Excellent research skills

• Solid computer skills including use of productivity software and the Internet: Microsoft

Project Manager, Access, Excel, Word, Power Point and Publisher

• Wiring, construction, welding, machining and woodworking

• Marine propulsion systems

• Automobile mechanics

Education

Self taught A+ Certification

Certifications for Hewlett Packard printing products, primarily MFPs and laser printing products

Certifications for Okidata printing products, primarily LED printers

Certifications for Pitney Bowes equipment primarily inserters, mailing machine, high capacity

feeders.

In addition, high volume and high speed inkjet printers, RIS inkjet cartridge refilling stations and

shredders

ACCOMPLISHMENTS

A+ Certified

Installed and configured network scanning hardware and software resulting in a more automated

and efficient workflow for multiple customers.

Implemented and used remote diagnostic software reducing machine downtime and increasing

customer satisfaction.

Became one of 20 technicians that served at tier 3 tech support for Pitney Bowes.

Developed implemented and trained a remote call opening and closing system that resulted in

much improved efficiency and cost saving for a nationwide service company.

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