Customer Service Administrative Assistant

RHONDA MINGO

*** ******** ****** *******, *** York 14203 716–240-9157

********@*****.***

CAREER HIGHLIGHTS

• Possess Business Managerial experience with strong leadership abilities.

• Excellent oral and written communication skills, ability to listen effectively, problem solver and maintains a

positive attitude.

• Multi-tasker that can gather information and make good business decisions.

• Computer skills: Intermediate Microsoft Office; Word, light bookkeeping, and Outlook

• Office skills: Email, internet, type 55-60 wpm, copier, fax, filing

• Customer Service- Incoming and Outgoing telephone calls inquiries in a call center.

• Highly driven, results oriented Administrative Assistant with ten years of experience

PROFESSIONAL EXPERIENCE

Strauss Group, Buffalo, NY 12/2012 – 7/2013

HSBC Mortgage Department/Loan Processing

Mortgage Loan Processor

• Process Mortgage accounts for Commercial and Private accounts

• Schedules appointments in the mortgage closing department with attorney's and closing agents for closings on

borrower’s property.

• Input information for appointment setting, verification, internal processing and confirmation of accounts for

closing dates for first and third party vendors via:

• Computerized Pipeline/ Internal log - Documentation of external faxes from or internal/external calls of

accounts from vendors or staff.

• IAW - (Computerized electronically based filing/imaging processor )

• Citrex/Loan Quest - (Computerized mortgage Loan processor and filer/log for commercial accounts and

insurance information)

• LPS - (Loan Processing Systems) Computerized management and accounting of first and third party vendors

accounts)

• Assurant - (An internet based Commercial account and insurance locator)

• Internet Explorer Web search - (HSBC/Connect) - Search, verification and contact management

• Customer Service/Administration - Account inquiries, follow-up and confirmation via internal and external

calls.

• Liaison Consulting - With attorneys, agents, management and internal/staff by reporting,

collaborating/meetings and processing time based assignments/accounts.

Selective Staffing Solutions, Williamsville, NY

HSBC (Mortgage Processor Service Representative)-Temporary 12/2012

• Processed Claims for the remediation and licensing department via

data entry, internet multi-windows

Buffalo Urban League, Buffalo, New York 12/1999 –01/2010

Administrative Assistant

• Answered multiple line telephone system in a professional and courteous manner.

• Handled customer in person inquiries and directed visitors to proper destination.

• Entered data into computer system for recordkeeping.

• Developed and directed Buffalo Urban League holiday programs.

• Recorded night greeting for the in-house company telephone systems.

• Daily contact with the public and gave community and resource information.

ADDITIONAL WORK EXPERIENCE

Group Fitness Instructor 1995-2013

The Jewish Community Center – Terries’s Super Firm Workout Center

Bally’s Total Fitness Health Center

• Teaches exercise to adults and teens for health and wellness.

• Gives information on health and nutrition topics.

• Provides follow up to consumers on their progress for maintenance purposes.

EDUCATION

SkyView Learning Center, Buffalo, NY 2011

Microsoft Word Digital Literacy Certification,

Buffalo Employment & Training Center, Buffalo, NY

Career and Training Internship

The Buffalo Urban League, Inc. Buffalo, NY

Customer Service Certification

Bryant and Stratton Business Institute, Buffalo, NY

Administrative/Clerical Classes

Contact this candidate