Customer Service Six Sigma

* ** ******** **. - * anville, KY ***** - 6-15-479-**** - ************@*****.***

Jesse Clark

Objective

To obtain a position in which my experiences in plant management, continuous

improvement and customer service are key contributors to a successful goal oriented

culture.

Summary

Experience managing all aspects of retail and production environments, including

implementing new processes, control plans, FMEA, selecting and managing staff,

budgeting, establishing and monitoring productivity goals, leading cross-functional teams

on continuous improvement projects and Kaizen events. Certified Six Sigma Black Belt.

Possess key analytical thinking skills as well as technical skills. Have a high competency

using Microsoft office, Minitab 15, and multiple MRP / ERP systems. I have proven

leadership skills in lean environments and have a strong understanding, as well as,

experience with such concepts as; 5S, Toyota Manufacturing, Just-In Time, Six Sigma,

SPC, and TQM.

Professional Experience

July 2012 June 2013

Ayrshire Electronics

Harrodsburg, KY

Manufacturing Manager

• Responsible for the results of Plant operations • Setup dedicated lines in support of two large-

• Member of Senior Staff scale Tier one automotive suppliers. PPAP

approvals accomplished

• Reduced labor by 2%

• Lead Kaizen teams to decrease setup times,

• Increased the utilization of Statistical Process improve line side stocking, and improve

Control throughout the organization warehouse organization

• Led and initiated Six Sigma Initiatives to improve • Developed a customer oriented culture throughout

customer satisfaction the plant operation

• Responsible for planning and purchasing capital • Developed and maintained relationships with key

equipment customer contacts

• •

Set up data collection systems for earned hours Improved Visual Shop Floor management

and critical process indicators

• Initiated a building expansion and purchase

project. Oversaw the project as the acting

Project Manager.

S eptember 2010 May 2012

Cintas Corporation

Nashville, Tennessee

Plant Manager

• Managed all aspects of a 3 shift operation, 65 •

plant Helped lead the location to back-to-back

employees Outstanding Achievement Awards

• Responsible for maintaining and improving • Responsible for yearly forecasting and planning

safety and culture of capital expenditures

• Reduced TIR from 11.7 to 2.13 during my tenure • Set up data collection systems for earned hours

w ith zero lost time injuries and critical process indicators

• Responsible for maintaining OSHA and EPA • Set and monitored cleaning quality standards

•

compliance Significantly reduced labor and plant expenses

• Responsible for maintaining inventory levels to which helped the company become a top

meet demands and purchase orders ranking Production facility within the region

• Led and initiated Six Sigma Initiatives to improve

customer satisfaction and KPIs

July 2004 September 2010

TS3 Technology

Franklin, Tennessee

Production Supervisor

• Managed 4 directs and 64 indirect employees • Trained new and existing employees in a

• Produced timely reports daily, weekly, monthly, multitude of manufacturing principles and

concepts (5S, Lean, Six Sigma, SPC, TPS,

and yearly for key dashboard metrics

and SPC)

• Led and coordinated continuous improvement and

• One of two corporate Six Sigma Black Belts

kaizen teams

• Managed two different areas of expertise

• Utilized SPC to ensure process control and to

including electronic system integration and

identify areas for improvement

telecom repair/sales

• Worked with customers to ensure design for

• Established ISO 9001, 13485, and AS 9100

manufacturability

compliance

• P&L responsibility for two cost centers

F eb. 2000 June 2004

Ashland Oil Company

Hermitage, Tennessee

Store Manager

• •

Managed two locations and Implemented inventory Kanban to reduce

upwards of 14 employees inventory shortages and overages

• •

Increased service sales by 14% No loss time accidents over the

over a two year period 4 year period

• •

Maintained and exceeded Consistently exceeded revenue

company sales goals by 10% and profit projections

• •

Responsible for all aspects of Lead monthly customer service classes for

Profit and Loss multiple locations

Education

Degrees

Bethel University

Projected Graduation date May ‘13

B.S. Business Management and Organizational Development

Certifications

April 2009 Dec. 2009

G eorge Mason University

Herndon, Virginia

Six Sigma Black Belt Certification

July 2011

C intas Corporation

Plant Manager Certification

Professional and Community Memberships

Continuous Improvement, Six Sigma, and Lean Group Kaizen Continuous Improvement Experts

Contact this candidate