Manager Customer Service

Matthew Suhr

Address: **** ***** *****, *****, ** 65401 ? Phone: 573-***-**** ?

Email: *********@*****.***

PROFESSIONAL STRENGTHS

Highly self-motivated leader with 4 1/2 years of experience working in a

fast-paced, service-oriented environment demanding strong organizational,

technical and interpersonal skills. Seeking to add value to a company's

operations through enthusiastic customer service, extraordinary

productivity and commitment to excellence. Strong skill set of providing

authentic hospitality, multi-tasking, positive leadership, and building

quality relationships with guests and staff.

CORE STRENGTHS

Microsoft Office and Accounting Task Oriented

Budgets & Payroll

Critical Thinking Customer

Service & Relations Friendly, Charismatic Personality

Training & Development Articulate

Communication Positive Outlook

WORK EXPERIENCE

Cracker Barrel Old Country Store - St Roberts, MO

General Manager

8/2011 - Present

. Managed the Daily Operations of a 3.1 million dollar restaurant

. Responsible for the performance of 4 assistants and 105 employees

. Held the managers responsible for their areas of responsibility (Food,

Labor, Supplies, and Staffing)

. Successfully trained three new managers since starting in August of

2011

. Created and implemented a weekly and monthly checklist and held the

managers accountable to that list

. In charge of holding monthly employee meetings to talk about any

issues or tasks that need to be completed

Cracker Barrel Old Country Store -Independence, MO

Trainer of Cracker Barrel's Region 6 new cooking platform

8-11/2010

. Classroom instructor for the multiple districts in region 6

. Responsible for the performance of three other instructors

. In charge of Live hands on training in the unit to the districts

. Identify and diagnose any problems that may arise

Cracker Barrel Old Country Store- Sullivan, MO

Assistant Manager 1/2009

- 7/2011

. Managed a staff of 95 employees

. Successfully achieved the budgets for Food, Labor, Supplies and

Staffing levels

. Achieved the lowest company turnover two years in a row

. Partnered with the other Assistants and to have monthly meetings with

Rising Stars (new employees), BOH staff, and FOH staff

EDUCATION

University of Missouri Columbia, Bachelors in Hotel and Restaurant

Management Graduated 12/2008

Professional References

David Greiner

. Manager of the restaurant Blue Ocean in St. Louis, Mo

. -*************@*****.*** 314-***-****

Paul Fix

. Texas Roadhouse Kitchen Manager

. ******@*****.*** 573-***-****

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