Customer Service Sales Representative
Resume:
Omar Luciano
Queens Village, NY 11427
*********@*****.***
SUMMARY: Fourteen years of customer service experience; promoted to supervisory and trainer positions; seeking to utilize extensive customer focused background within a thriving company.
PROFESSIONAL EXPERIENCE
Joseph A. Bank Clothiers, Manhasset, NY 2011-present
Department Manager
Recognized by customers for outstanding service; organized and maintained accurate customer, inventory and financial information; maintained up-to-date knowledge of benefits and features of company and competitor products; ensured all employees understood and followed company directives, store operations and protocol.
FYE, New Hyde Park, NY 2008-2011
Customer Service/Sales Representative
Award winning sales representative, responsible for merchandising and maintaining inventory; specialized in customized ordering for individuals and the store; maintained up-to-date product knowledge and worked closely with entire management team.
JCPenney, Elmhurst, NY 1999 2010
Supervisor/Trainer
Promoted to supervisor of children's and women's departments; regularly awarded by management and customers for exceptional service and support; maintained knowledge of overall store operations and trained new store associates on all areas of protocol.
Saint Cecilia s School, Brooklyn, NY 2005-2008
Physical Education and English Language Arts Teacher
Established inspirational class curriculum and supervised students in two curriculums; adhered to state, city, and diocesan curriculum standards for groups of regular education and learning disabled students in 7th and 8th grade. Conferred with fellow faculty members to discuss curriculum standards, school events, and classroom situations.
EDUCATION
CUNY - Hunter College, New York, NY
B.A. Dual Major: English and Secondary Education Minor: Media Studies.
Worked as an ESL Peer Tutor at the Hunter College Reading/Writing Center in exchange for college credit, Spring 2002-Spring 2003. Active in Latino Student Organization.
SKILLS
Bilingual; proficient in Microsoft Office.
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