Customer Service Sales

Heather M. Edmond

**** ***** **, *******, ** ****3 ● 410-***-**** / 410-***-**** ●

***************@*****.***

EXPERIENCE

1st Choice Realty August 2006 to Present

Odenton, MD

Real Estate Agent/Property Manager: Family owned and operated business. Assist clients in the

buying, selling, and rentals of homes in Maryland. Also assist in military relocations.

Property management responsibilities include but not limited to, collection of rent, letters of complaints,

taking care of minor repairs, Accounts Payables/Receivables

Capital Forest Products November 2004 to September 2011

Annapolis, MD

Executive Sales Assistant to Vice President/Account Management/Trade Show Coordinator:

Provide assistance to vice president and top executive sales rep. Responsible for day-to-day operations

including scheduling, planning and coordinating all trade shows from start to finish; planning and

organizing all meetings and promotional events; customer relations; processing sales orders and

purchase orders; placing and tracking shipments; account management; maintaining databases; handling

calls when reps are out of the office.

In addition to day-to-day operations, responsible for recruiting efforts including creating and posting all job

openings, screening applicants, scheduling interviews, drafting and sending offer and rejection letters.

Day or Night Plumbing and Heating May 2002 to June 2004

Gambrills, MD

Administrative Assistant/Customer Service: Responsibilities included answering multi-line telephone

system, providing customer service, scheduling appointments for all plumbing and heating needs,

maintaining customer database of 4,000 plus customers, handling all administrative duties, completing

applications and forms for health benefits. In addition, assisted on the showroom floor for fireplace sales,

placed fireplace orders, maintained database and filing system for warranties.

Maxim Healthcare Services October 2000 to November 2001

Columbia, MD

Recruiting Coordinator/Customer Service: Assisted regional recruiters with college relations recruiting

and future hires. Responsibilities consisted of direct Internet recruiting and blind resume searches for cold

calling candidates; entering all company information and requirements into College/University Internet

Application System (Career Connections, Jobtrak, E-Recruiting, First Place, Job Direct) for on campus

interviews for 50+ colleges/universities; completing all paperwork including check requests and payments

for all career fairs, on campus interviews, and information sessions; distributing confirmation materials

received from colleges to account managers; distributing all marketing materials and promotional items;

maintaining recruiting database including entering all students participating in on campus recruiting

programs; tracking interview status front 1st interview to final offer.

Oversee project coordination including completing all new hire reporting forms to universities/colleges;

drafting all employment agreements and tracking agreements received; drafting offer letters and sending

new hire packets to offices for potential new hires; processing exit letters; managing all employee

contracts and database; act as contact person for perspective external employees; forwarding nurse

referrals to branch managers; managing all Maxim web site resumes and applicant tracking; researching

potential healthcare and employment Internet sites for advertising and recruiting efforts; educating branch

managers on how to recruit external applicants on the Internet; developing and updating job descriptions

as needed.

Usinternetworking, Inc. July 1998 to October 2000

Annapolis, MD

Procurement System Administrator: Promoted from NT Technician to Procurement System

Administrator in July 1999. Implemented Ariba purchasing system and managed all vendor catalogs

within Ariba. Planned and organized all departmental events. Responsible for order control and document

processes both manually and via People Soft Module; validation of standard purchase order file

documentation; support procurement management in validating and presenting data and information via

reports for planning and management of procurement process. Also was responsible for security, control

and maintenance of central purchase order/subcontract file repository. Responsible for People Soft order

entry with respect to the supplier approval system/list (ISO-9001). Managed email accounts for all

employees, as well as, setting up PC's for new users. Served as program administrator of the corporate

credit card and calling card accounts which entailed account set-up and maintenance, as well as

monitoring all charges.

EDUCATION

Limestone College, Gaffney, SC, 1995-1996

Business Management/Hospitality

Anne Arundel Community College, Arnold, MD, 1996-1998

Hotel and Restaurant Management/Business Management

Marketing classes through Skillpath Seminars, 2005-present

Penn Foster College, Online 2011-Present

Paralegal Studies

OTHER

Maryland State Real Estate License, 2005 to present

American Management Association - Marketing Certificate Program, AMA Certification 2006

TECHNICAL SKILLS

Microsoft Word, Excel, Outlook, Publisher, Adobe Acrobat Professional, Agility, MRIS

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