Customer Service Quality Assurance

C . T A N YA LY N C H

C O R E Q UA L I F I C AT I O N S

Patient evaluation and intervention, proficiency with computerized charting, familiarity with disease management

programs, ability to manage priorities and meet deadlines, meticulous organizational skills, extensive experience with

case management, CPR certified through American Heart Association, prompt customer service, performance

improvement, physical assessments, chart audits and preparation

EXPERIENCE

L P N / C H A R G E N U R S E, B L U E R I D G E M T N . R E C O V E RY C T R .

B A L L G RO U N D G A ., 2 0 1 2 - 2 0 1 3

This is a drug and alcohol rehabilitation center. Duties include assisting Director of Nurses in supervising fellow

LPNs, admission assessments to determine the level of care the patients would be on including the proper detox

protocol to start, administration of medication, keeping of medical records, obtaining medical orders from Physician,

proper documentation of orders and patient assessments, inventory of supplies, ordering supplies, maintaining patients

medications and refills.

A R E A A D M I N I S T R A T O R, N I G H T I N G A L E P R I VA T E H O M E C A R E

S AVA N N A H G A ., 2 0 1 1 - 2 0 1 2

Area administrator for 13 counties in Northeast Georgia area. Supervised office staff of 2, 2 RN’s, and 32 CNA’s. Our

company provided private home care for the disabled including veterans. CNA’s and RN’s were checked for up to

date licenses, CPR certifications, and monthly in-services to provide good quality of care. I was also responsible for

starting up the Dahlonega Ga. based office from scratch. Responsibilities also included electronic medical records,

billing, marketing, and facilitating job fairs so as to make sure we had ample amount of CNA’s due to steady growth of

clients being admitted and needing assistance. This program is a state funded program. Administrator responsible for

checking the Medicaid Web Portal monthly to ensure that the clients remain eligible for home assistance.

S E N I O R C A R E M A N A G E R, U N I H E A LT H S O U RC E O F B L U E R I D G E, G A .

2007-2011

Taking and coordinating referrals and admissions. Coordinate admission processes through assignment to clinical staff

and/or performing field admission visits. Coordinates admission paperwork to help in promoting timely completion

and accuracy. makes field visits to evaluate appropriateness, determine eligibility for services, and present SOURCE

Program using the MDS-HC Assessment Tool. Provides communication of assessment findings to Medical Director

and makes sure that plan of care is followed and services are appropriate. Assigned clinical staff to patients and

families per care path. Assists in providing training on SOURCE Program issues to clinical staff, patients/families,

healthcare centers, physicians, and providers. Performs routine chart audits to ensure timelines and accuracy of

documentation/MD orders. Identifies, completes and follows up on performance improvement/quality assurance

reports, including monitoring of infection and opportunity occurrence program reports. Facilitates team meetings,

Responsible for monthly care supervisor reviews. Completes competency assessments for clinical staff. Performs

billing reconciliation reports each month. Maintain grievance logs. Responsible for changes in levels of service. Liaised

between patients/physicians to ensure patient comprehension of treat plans. Discharge planning. Developed patient

care plans, including assessments, evaluations, and nursing diagnoses. Patient teaching.

L P N F L OAT N U R S E, W E L L S TA R P H Y S I C I A N G RO U P F L OAT P O O L,

M A R I E T TA, G A . 2 0 0 6 - 2 0 0 7

I worked as a nurse and was assigned to various facilities to cover for nurses that had gone on vacation and various

other leave of absences. Instructed patients and family members on proper discharge care. Provided patient

education. Documented patient information obtained from interviews. Responsible for primary care, case

management, and medication management. Patient histories. Evaluated patient care needs, prioritized treatment, and

C . T A N YA LY N C H

maintained patient flow. Provided treatment within scope of practice. Document all elements of nursing assessment,

treatments, medications discharge instructions, and follow-up care. Worked in all settings form pediatrics to womens

health, internal medicine, and general practices, etc.

E D U C AT I O N

APPALACHIAN TECHNICAL COLLEGE, JASPER, GA. 2003-2006

O B TA I N E D L P N L I C E N S E F RO M S TAT E O F G E O RG I A L I C E N S E

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M E D I C A L C A R E E R S P E C I A L I S T S, AT L A N TA, G A . 2 0 1 3

O B TA I N E D P H L E B O T O M Y L I C E N S E F RO M N M L A C E RT I F I C AT I O N I D #

32482-1101

R E F E R E N C E S AVA I L A B L E U P O N R E Q U E S T

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4451 OWLTOWN RD. ELLIJAY GA. 30536 CELL 706-***-****

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