Customer Service Ms Office

POURUSH CHHABRA

Call Center resume

CAREER OBJECTIVE

A committed and well motivated young person who aspires to hold a position where he will

be able to interact with customers on a daily basis. Highly articulate & having a clear

friendly voice, Pourush is more than able to offer concise & polite assistance in a phone

conversation. He is currently looking for an exciting opportunity in a customer focused

environment, where he will be able to deliver a high quality service & support his

employer’s vision.

ACADEMIC QUALIFICATIONS

(BBA) LOVELY PROFESSIONAL UNIVERSITY (PURSUING)

12TH (NIOS) NATIONAL INSTITUTE OF OPEN SCHOOLING

10TH (CBSE) S.D.PUBLIC SCHOOL

PERSONAL DETAILS

DATE OF BIRTH 18/12/1992

FATHER'S NAME LATE SHRI.VIJAY CHHABRA

MARITAL STATUS SINGLE

NATIONALITY INDIAN

CASTE N RELIGION HINDU

ADRESS FOR CORRESPONDENCE J 107,MOHUN GARDEN,NEW DELHI

MOBILE NO 987-***-****

EMAIL ***********@*****.***

languages know english n hindi

CALL CENTER SKILLS AQUIRED WHILST STUDYING

Dealing with calls in a highly professional manner.

How to act as the first point of telephone contact for a customer.

Handling complaints in a diplomatic way.

Accurately updating customer records with information.

Responding to customers who have special communication needs, such as

language difficulties or disabilities.

Answering any queries quickly and efficiently.

Quickly understanding a callers point of view and to empathise with them.

Able to respond and adapt to the needs of all customers.

Fully aware of all laws & regulations regarding data protection.

Quickly processing information.

KEY COMPETENCIES

Excellent verbal and written communication skills.

Ability to work with minimum supervision in a busy environment.

Able to do repetitive tasks accurately over long periods of time.

Working knowledge of MS Office software and spreadsheets.

PERSONAL SKILLS

Articulate

Prioritising work

Team player

Time management

Flexible

Detail focused KNOWLEDGE OF

Customer satisfaction,Prequalifying prospects,Arranging call backs,Switchboard

duties,Customer service,Reception duties,Telemarketing,Cold calling and Resolving

problems .

REFERENCES – Available on request.

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