Customer Service Administrative Assistant

Xingyue (Stella) CHENG

**** ************* **** *** ****, Miami FL 33172 • ************@*****.*** • 786-***-****

E D U C A T I O N

FLORIDA INTERNATIONAL UNIVERSITY, Chapman Business School Miami, FL

Master of International Business May 2013

• Business Management • International Marketing • Consumer Analysis • Business Entrepreneurship

TIANJIN FOREIGN STUDIES UNIVERSITY Tianjin, China

Bachelor of Educational Technology Jun 2012

• Educational Philosophy • Webpage Design • Psychology • #C language • Photoshop & Premier Design

Bachelor of International Economy and Trade Jun 2012

• International Economics • Global Finance • Financial Accounting • Statistics • International Investment

E X P E R I E N C E

CATERPILLAR INC. Miami, FL

Market Analyst/Group Coordinator Jan-May 2013

• Subject: Telematics in Construction Industry (Master’s project)

• Conduct market analyses for telematical device and other mainstream products from OEMs and non-OEMs, aspects as in consumer needs, product quality, price value, market strategy, etc.

• Give product suggestions through researches, negotiations, weighted tests and presentations.

FLORIDA INTERNATIONAL UNIVERSITY, COLLEGE OF BUSINESS Miami, FL

International Student Ambassador Jan-May 2013

• Assist and advice international students’ transition in study and life in home country to campus.

• Coordinate students’ programs and activities, such as training workshops, welcome sessions and culture shows.

SHANGHAI ELECTRICAL INSTITUTE Co. Shanghai, China

Business Assistant Feb-Jun 2012

• Assist with client conference, contract negotiation, import/export orders and data entry with MSO software.

• Translate contracts and regulations, daily interpretations in Mandarin/English.

• Administrative support as responding mails, telephones, scheduling meetings and appointments, providing materials.

TIANJIN DAILY NEWS GROUP (Top 1 newspaper group in Tianjin) Tianjin, China

Information Analyst/Video Editor/Hostess Sept 2011-Jan 2012

• Assist with webpage design, data entry and database maintenance.

• Capture, edit and finalize promotional videos and commercials.

MAGANG (GROUP) HOLDING CO., LTD Anhui, China

Administrative Assistant Jun-Jul 2011

• Administrative Support to senior executives and supervisors.

• Coordinate with international and domestic orders, L/C and customer arrangements.

P A R T-T I M E & A W A R D S

• Olympic Game 2008 (Beijing) - Activities Coordinator - Jun 2008 – Aug 2008

• World EXPO 2010 (Shanghai) – Bilingual Commentator/Interpreter in China Pavilion – May-Oct 2010

• WBO 2011 Professional Boxing Games - Hostess and interpreter - Nov 2011

• “Excellent Leader” by Chapman Business School of Florida International University – Apr 2013

• “Outstanding Volunteer” by Tianjin Foreign Studies University – Nov 2010

S K I L L S

• Language: Fluency English and Mandarin; Familiarity Japanese.

• Computer: MS Office, SPSS, Photoshop & Premier, Publisher, Dreamweaver, SQL Server

• Excellence in Cross-Culture Communication, Customer Service, Skilled in Presentation and Market Analysis.

Contact this candidate