Customer Service Sales
Resume:
Whom It May Concern:
Please consider this letter and enclosed resume as an introduction and overview of my
qualifications and giftedness. I am keenly aware of the difficulties many employers face when
screening myriads of resumes submitted for a particular job opening. Additionally, I know just
how challenging it is, with such limited information, to know if a potential candidate is the right
person for your organization. There is little doubt in my mind I will add value to your company.
For I have a vast amount of experience in the field of Business Administration. And as I have
indicated on my resume, I know what it takes to be a team player and goal oriented. As my
references will attest, I am extremely discipline, well organized, and principle-centered.
Therefore, I am confident that when we meet and further discuss your company’s goals and how
I can contribute to achieving them, you will agree that we are indeed a match. At the top of my
resume I have provided my contact information, and I look forward to hearing from you.
Sincerely,
Henry E. Childress
Prospective Candidate
Enclosures: Resume
HENRY EARL CHILDRESS
5315 Monmouth Lane, 18-203, Dallas, TX 75211
Email: ***************@*****.*** or
****************@*****.***
SUMMARY OF QUALIFICATIONS
• Extremely proactive
• Strong verbal communication and writing skills
• Excellent organizational skills
• Servant-leadership and people skills
• Proficient in MS Word, Excel and Power Point as well as a good working knowledge of
SAP
• Development and management of an Integrated Management System
• Great accounting skills
• Highly entrepreneurial and confident of managerial and sales abilities
• Internal auditing and report writing
• Can pass drug/alcohol and Physical Abilities tests
CAREER HIGHLIGHTS
Participated on a select team that enabled UNICOR-Texarkana, TX, to achieve
certification ISO 9001:2000/2008(E). The Quality Management System (QMS) we
created is being used as a model throughout the entire Federal Prison Industries (FPI);
Participated on another select team that enabled UNICOR-Texarkana, TX, to achieve
certification to Responsible Recycling Practices (R2);
Entrepreneurship; and
Oversaw a multi-million dollar inventory as Property Book Clerk while serving in the
U.S. Army in Germany.
WORK HISTORY
Office Depot, Dallas, Texas
Customer Service Associate Jan 10, 2013 - Present
• I know how to operate the Point of Sale (POS) System (e.g.: refunds; register crash
procedures; discounts and promotions; front end standards; register tenders, etc.)
• I perform customer service activities and selling a variety of products.
• I provide recommendations on technology and electronic items (e.g.: computers;
monitors; printers; software; shredders; Tech Deport Services; cameras; routers;
Performance Protection Plans, etc.).
• I perform inventory audits.
• I am being considered for an assistant manager position.
Federal Prison Industries (dba: UNICOR), Texarkana, Texas
Quality Assurance Specialist Jan 12, 2002 - Dec 13, 2011
• I assisted in the creation of an Integrated Management System (IMS) (i.e., Quality, Health
and Safety, and Environmental Management Systems) in accordance to ISO
9001:2008(E) and Responsible Recycling (R2) Practices; the latter standard was a result
of Executive Orders 13423 (signed Jan. 26, 2007) and 13514 (signed Oct. 5, 2009) by
President Obama.
• I wrote the Quality and R2 policy manuals.
• I had delegated oversight of the IMS.
• I helped determine the processes needed for the IMS and their interactions.
• I participated on a select team that performed an initial Workplace Analysis and Legal
Assessment.
• I developed written procedures, work/job instructions, and standard operating
instructions.
Federal Correctional Institution (Education Department), Texarkana, Texas
GED Tutor Oct 01, 2000 – Jan 12, 2002
• I taught GED classes (e.g.: history, math, reading, essay writing, language arts, etc.).
Childress Enterprises, Greenwood, Mississippi
Co-owner Oct 01, 1989 - Jun 01, 2002
• Bunch’s Kitchen, Greenwood, MS
• Henry Street Package Store, Greenwood, MS
• Bunch’s Kitchen, Catering and Groceries, Greenwood, MS
• Downtown Deli and Ice Cream Shoppe, Greenwood, MS
• Childress Entertainment Co., Greenwood, MS
• Verlena’s (Women Apparels), Greenwood, MS
• The Eccentric Lady, Jackson, Ms
Leadership Ford, Dallas, Texas
New Car Sales Jan 15, 1997 - Jul 01, 1997
• New and used car sales (while attending Seminary at SMU – Spring 1997)
• I advised customers on product availability.
• I advised customers on financing and leasing options.
• Product delivery and referral solicitation
MetLife, Arlington, Texas
Sales Representative Jan 01, 1987 - Aug 01, 1989
• I provided need assessment and some financial planning.
• I advised clients on a wide range of insurance and financial products (e.g.: life, auto,
homeowner, key person, small group, annuities, etc.).
• Delivery of policy and death benefits
• I was licensed in both Texas and Mississippi.
Federal Deposit Insurance Corp., Fort Worth, Texas
Assistant Bank Examiner Aug 01, 1985 - Aug 01, 1986
• I performed bank audits and regulatory reviews.
• I participated in bank and S&L liquidations.
Energy Conservation Corp., Arlington, Texas
Controller June 01, 1985 – Aug 01, 1985
• I oversaw all fiscal activities.
• I supervised all financial records (e.g.: labor, materials, purchasing, equipment rental,
payroll, tax reports, general ledger, balance sheet, forecasting, etc.).
• I prepared and analyzed accounting data for planning estimates and schedules.
• I supervised internal audits and wrote final reports.
• I processed and approved customer applications.
U.S. Army Reserves, 173rd QM Co., Greenwood, Mississippi
Supply Specialist (Honorable Discharge – see DD Form 256A) Aug 01, 1979 - May 14, 1984
• I had oversight of all company expendable and non-expendable items (i.e., Property
Book).
• I implemented control measures and performed internal audits.
• I worked closely with the Supply NCOIC and Company Commander.
Avco Financial Services Inc., Las Vegas, Nevada
Assistant Branch Manager Aug 01, 1979 - Jan 01, 1982
• I processed credit applications.
• I rendered credit decisions on both consumer loans and sales contracts (loan cap of
$5000.00 and $2000.00, respectively).
• I negotiated vendors’ contracts and the development of new accounts.
• I did collections and skip tracing activities.
• I filed and attended all Small Claims and Bankruptcy proceedings.
U.S. Army, 9th Military Police Co., Ft. Lewis, Washington
Operations Clerk (Honorable Discharge – see DD Form 214) Dec 05, 1978 – Jul 13, 1979
• I worked as a clerk typist (55 wpm) with a “Secret” clearance.
U.S. Army, 535th Engineer Co., Grafenwoehr, Germany
Property Book Clerk Nov 11, 1976 - Nov 05, 1978
• I performed all purchasing for the organization.
• I maintained all equipment and inventory – both expendable and non-expendable items.
• I worked closely with the Property Book Officer and Company Commander.
EDUCATION
El Centro College (Veteran Retraining Assistance Program – VRAP),
Dallas, Texas
Associates of Applied Science (current enrollment – 8 hrs.) Mar 2013 – Present
Major: CIT – Network Administration and Support (CCNA Track)
GPA: 3.67 – Spring 2013, 12 hrs.
Global University, Springfield, Missouri
Master of Arts (current enrollment) Jul 2010 - Present
Major: Ministerial Studies
GPA: 4.0
(Note: I plan to attend Dallas Theological Seminary in Fall 2014 to finish).
Delta State University, Cleveland, Mississippi
Master of Arts (completed 3 hrs.) Aug 2006 - Dec 2006
Major: Community Counseling
GPA: 4.0
Mississippi Valley State University, Itta Bena, Mississippi
Bachelor of Science Degree – conferred May 15, 1985 Jan 1983 - May 1985
Major: Business Administration
Minor: Accounting
GPA: 3.0
Clark County Community College, Las Vegas, Nevada
Bachelor of Science Aug 1980 – Jul 1982
Major: Business Administration
Amanda Elzy High School, Greenwood, Mississippi
High School Diploma
May 1975
CERTIFICATIONS
Certificate of Completion in Principles of Common Stocks
Certifications upon completion of AAS – El Centro College
• A+ ComTIA
• Network + CompTIA
• Cisco CCNA and CCNP
• Cisco CCNA Security
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