Customer Service Medical
Resume:
Javish A. Alcantara
Qualified Medical Interpreter
** **** ********, ******* ** 10701
******.*********@*****.***
Objective:
To obtain a position of Medical Interpreter/ Translator.
Summary:
10+ years' experience with patient care. Excellent communication skills in
both English and Spanish. Solid written, verbal and interpersonal
communication skills. Work well under pressure and handle stressful
situations using tact and good judgment. Have strong patient service skills
while being professional and maintaining patient confidentiality.
Experience:
Montefiore Medical Center (03'-Present)
Service Associate
ER Technician
Education:
New York Medical Institution
New York, NY
Emergency Room Technician (2006)
IInterpreters
New York, NY
Medical Interpretation: 52-Hour Certificate (2013)
Qualifications:
Interpreter Assistant:
-Initiate Spanish Interpreter Rounds and Perform Interpretations for the
Emergency Room.
-Conduct medical and general interpreting for staff, patients and their
families.
-Assess and monitor patients' understanding of information conveyed.
-Perform consecutive medical interpretation for Training Seminars, which
include Adult and Pediatric Cardiac, Respiratory, Immune, Vascular,
Orthopedic, Digestive, Neurology, Oncology, Urine, Reproductive & Endocrine
Systems.
-Render correct concepts/meanings between source and target language
conveying clarity, tone, and style from one language to another.
-Maintain confidentiality in all matters related to patient care.
-Promoting professional interpreting standards adhering to the Interpreting
Code of Ethics.
Emergency Room Experience:
-Assisting MDs and RNs in providing technical care of the patients.
-Assisting MDs with physical exams, diagnostic and therapeutic procedures.
-Initiate and perform CPR during emergency situations.
-Performing phlebotomy, starting IVs, 12 lead EKGs.
-Transporting patients to other departments.
-Placing patients on cardiac and vital sign monitors.
-Performing Point of Care Testing.
-Perform wound care and insert Foley catheters.
-Obtain lab specimens and document all care/procedures provided.
-Apply a variety of orthopedic splints and fits patients for crutches.
-Recognizes equipment malfunctions and refers for repairs.
-Trains and cross-trains other technical staff as required.
-Cleans equipment and workspace.
-Post mortem care.
-Stock supplies.
Union 1199 SEIU Delegate:
-Use tools and training to resolve issues at work.
-Help with Filing Grievances.
-Responsible for ensuring that members understand what is happening with
their union and that the union understands the issues, which are important
to the members.
-Keeping up to date information about the work environment by handing out
informational leaflets, posting information on union bulletin board and
organizing staff meetings.
Bilingual (Spanish and English).
Certified ECG Technician.
Certified Phlebotomy.
Certified CPR (Infants and Adults).
Haz Mat Trained.
Emergency Room Technician.
Proficient in MS Word, Excel, Power Point, Care cast Systems.
Excellent customer service skills.
Detail-oriented with the ability to muli-task.
References Upon Request
Contact this candidate