Manager Supply Chain
Resume:
ROBERT THOMPSON
MARKHAM, ONTARIO
L3P 1J6
Executive Summary: An experienced logistics professional, who is motivated by a dynamic, team oriented
environment that will leverage my extensive supply chain, project management and
leadership skills to strategically deploy value-added solutions for identified stakeholders.
Academic Background:
Honours Bachelor of Arts from the University of Western Ontario (1986).
Specializing in Business and Government.
Professional Designation:
Professional Logistician Designation (P.Log.) from The Canadian Logistics Institute (1997).
Work Experience:
Ingram Micro:
2012-2013
Senior Director, Operations:
• Operational management of large distribution facility (500,000 sq. ft.) with extensive automated conveyor and
Warehouse Management System technologies.
• Successful implementation of 5S warehouse organizational management program (Sort, Set-In-Order, Shine,
Standardize, Sustain).
• Maintenance of SLA metric standards regarding on-time order delivery, inventory accuracy, dispatch schedules and
inbound receipt deliveries.
• E-Commerce supply chain solution deployment for large national Canadian retailers utilizing small parcel courier
and LTL carrier transportation networks.
• Direct reports include Health/Safety Program Manager, Senior Operations Managers, and Inventory Control
Manager; employee development through documented recruitment, training and succession planning.
• Negotiation of supplier contracts and related service compliance goals.
CEVA Logistics:
2007-2012
Division General Manager:
• Responsible for multiple facilities (+500,000 sq. ft.) encompassing cross-functional management resources (+400
staff) including operations, quality, information technology, customer service and industrial engineering.
• Development of capital and operating budgetary plans with associated action plans to meet or exceed established
financial objectives.
• Creation/Deployment/Sustainment of customer oriented KPIs to maintain safety compliance, quality performance,
and operational excellence.
• Achieved $3.5 million in cost savings through LEAN continuous improvement/process optimization initiatives.
• Re-certification of ISO 14001 and 9001 compliance.
• Successful safety compliance certification of all facilities through HRSDC inspection.
• Maintenance of required OSHA, Canada Labour Code and WSIB guidelines.
• Successful re-negotiation of union collective bargaining agreement (CBA) within financial guidelines and without
labour disruption.
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ROBERT THOMPSON
1 SOUTHDALE DRIVE
MARKHAM, ONTARIO
L3P 1J6
Schenker of Canada Ltd:
(2005-2007)
Regional General Manager:
• Responsible for multiple facilities (+350,000 sq. ft.), 10 management staff, 80 hourly employees (union/non-union)
and related alliance partners.
• Full P&L accountability for regional goals including KPI performance.
• Recruitment, training and succession planning for assigned management team.
• Accomplishments include implementation of facility deployment solutions for both Unilever Canada and LG
Canada without interruption to existing operational requirements.
• C-level presentations regarding operational performance, budgetary compliance and continuous improvement
initiatives.
The Atlas Companies:
(2003 to 2005)
Director, Logistics:
• Development and deployment of supply chain solutions to optimize operational performance and customer
satisfaction.
• Creation of project plans, forecasts and budgetary estimates for supply chain solution initiatives.
• Process analysis and re-engineering to optimize performance within facility, procurement and financial functions.
• Establishment of industry best practices to support continuous improvement metrics and KPIs.
• Direct management of customers, suppliers and alliance partners within a matrix environment.
i2 Technologies:
(2000 to 2002)
Program Manager:
• Guidance, mentoring and leadership of staff, including project managers, supervisors and consultants, ensuring
their success in the areas of scope, risk, resource management and project delivery
• Facilitate executive contact with clients/partners ensuring that strategic objectives are being achieved and
monitored.
• Provide regular account updates to internal company executives, and performance reviews of all company assigned
resources.
• Responsible for contract negotiations and Service Level Agreements.
• Profit center responsibility for all assigned projects and resources. ie: budgets, revenue and expenditures.
i2 Technologies:
(1998 to 2000)
Project Manager:
• Development/Implementation of accurate transportation management systems (TMS) and related project plans.
• Identification/Management of required resources and documentation to support all activities.
• Ensure project methodology is being maintained throughout the life cycle of the project, and proactively manage
any issues that may arise.
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• Identification of stakeholder business processes, strategic plans, critical success factors and how these objectives
can be successfully supported by the deployed solutions.
• Overall project responsibility for both functional/technical resources and assigned deliverables.
ROBERT THOMPSON
1 SOUTHDALE DRIVE
MARKHAM, ONTARIO
L3P 1J6
Roadway Express (Canada) Inc:
(1995 to 1997)
Terminal Manager:
• Branch responsibilities for all transportation, sales, and customer services.
• Coordination of employee evaluations and merit reviews for all terminal personnel.
• Promotion and facilitation of the Quality Process with both internal and external customers.
• Sales management responsibilities for both field and office personnel.
• Financial management responsibilities for terminal revenues, profitability and expenditures.
(1989 to 1995)
Account Manager:
• Account management duties in the areas of client development, rate proposals, and customer inquiries.
• Scheduled review of account revenues and profitability.
• Presentation and installation of EDI software to monitor and analyze transportation data.
(1987 to 1989)
Terminal Supervisor:
• Warehouse and dispatch supervisor responsible for both unionized and clerical personnel.
• Scheduling of staffing requirements, job allocation, counseling and discipline.
• Completion of sixteen week “Supervisor Leadership Series”.
Professional Development Courses include:
Quality Team Leadership Total Quality Management Procurement Solutions
Logistics Management Leadership Management Customer-Focused Diagnostics
Business Ethics Supply Chain Management Continuous Improvement Methodologies
Membership Affiliations/Computer Skills:
• Supply Chain and Logistics Association Canada (SCL Canada).
• Professional Member of The Canadian Logistics Institute.
• Expertise in a Microsoft Office platform. (Word, Excel, PowerPoint, Project, Visio)
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