Customer Service Sales
Resume:
CAREER OBJECTIVE
To utilize my qualifications, interpersonal skills and diversified experiences in order to make a
meaningful contribution to any health care organization as Bilingual Sales Support Specialist
HIGHLIGHTS OF QUALIFICATIONS
Bilingual, French native language
Five years of successful experience as a customer service and sale representative
Two years business to business sale and customer service experience
Excellent communication and interpersonal skills
Can work efficiently individually or in a group
Able to effectively resolve customer complaints and concerns in a timely manner
Able to perform under pressure and meet deadlines
Punctual and flexible
Good computer skills and knowledge of Microsoft Office Applications ( excel, power point,
outlook)
Work History
Rogers Communication (Part - Time) – Toronto June 2010 - Current
Bilingual Accounts Receivable Representative.
Carry out billing, collection and reporting activities according to specific deadlines.
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Monitor customer account details for non payments, delayed payments and other irregularities.
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Research, resolve payment discrepancies and perform account reconciliations.
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Process credit card payments via phone; maintain accounts receivable customer files and
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records.
Demonstrate initiative in learning and understanding new products, services and promotional
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offerings.
Meet and exceed monthly sales targets.
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Coaching and mentoring new CSRs on new products, quality call flow, policies and
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procedures.
Handling escalations over the phone when the customers request to speak with a manager.
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Teleperformance (Part – Time) – Toronto March 2008 – June 2010
Rogers Communications third party – Bilingual Customer Service Representative and Sale
Assist customers with their inquiries, (including billing inquiries, contract / plan information,
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processing bill payments, cancellations).
Use sales and negotiation expertise to retain customer accounts by offering creative and
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adaptive solutions.
Collect relevant information to address the customer's issue, and identify and develop a
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practical resolution.
Identify and secure sales opportunities on all calls, including plan or phone upgrades,
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accessories, adding additional lines.
Bank of Montreal Campaign (Sale representative)
• Provide information about BMO Mosaic MasterCard predominantly to francophone
customers.
• Process Mosaic MasterCard application over the phone and meet sales quotas.
• Enforce the company policies and call flow during coaching with CSRs (lead).
Apex (Full – Time) – Vaughan June 2008 – December 2009
Bilingual Order Management
• Processes and managed all incoming orders for corporate accounts
• Managed orders through the information and product supply chains.
• Collaborated with the supply chain management and the sales rep team to ensure customer
deliveries
Reviewed automatic daily allocations reports generated by Demand Fulfillment
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Managed inter warehouse stock transfers
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Trained and support all accounts to submit orders electronically, improving the Order to
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Delivery Time
TECHNICAL SKILLS SUMMARY
Client/Server Applications VISION 21, ICM
Microsoft Products MS Office, MS Project, MS Visio, MS Outlook, Access
Software C++,
EDUCATION & PROFESSIONAL DEVELOPMENT
Biomedical Engineering Technology Diploma
2010 2013
Centennial College, Toronto, Canada
Electronic Technician Diploma
2011 2013
Centennial College, Toronto, Canada
Certificate of Proficiency French
2008 2009
Boreal College Toronto, Ontario, Canada
References Available Upon Request
Contact this candidate