Quality Supervisor

DEBORA LEE VOCK

** ********** ****, *******, ** 39042

PHONE: +1-256-***-**** • EMAIL: ******.****@*******.***

Leader • Coach • Change Agent

Automotive Industries & Retail

Charismatic leader and team builder with proven success in leading people to outstanding performance and results.

SELECTED ACHIEVEMENTS

Transformation and reorganization of production areas and establishment of outstanding processes to fulfill customer requirements and expectations.

Lead a team of 70 union employees to production records for Daimler Buses North America (best result in company’s history).

AREAS OF EXPERTISE

Strong leader with team oriented hands on approach.

Excellent communication, training and coaching skills.

Excellent team building and leadership skills, directing people in multiple locations.

Implementation of Production/Operation Systems principles in multiple locations.

Result focused and aggressive in achieving company goals.

Establishment of quality processes and feedback loops.

CAREER HIGHLIGHTS

2012-July 22.2012 Performance Ammunition Colorado

Quality Inspector

Inspect and package 45’s, 223’s, 40’s, and 9mm ammunition

Establishment of Communication Center for Employees and Management.

Assist in Inventory Analysis and Management

Responsible for daily throughput of ammunition to meet quotas daily.

Achievements:

Established Inspection standards for start up company

Established Hr/Hr Boards for performance monitoring for quality inspection

Throughput Improvement by 35%

2012 Kangaroo Florida

Assistant Store Manager

Managing daily operation and store associates.

Establishment of new policies and procedures for suppliers and employees.

Developed promotions activates to increase sales

Responsible for daily bank deposits

Achievements:

Increased sales by 10%

Improved inventory accuracy by 15%

2009 - 2010 Daimler Buses North America Oriskany, NY

Supervisor Incoming Inspection

Leading and managing inspection process for received material from suppliers.

Rejection of non-conforming materials, contacting suppliers and requesting root cause analysis process and documented corrective action report.

Development of KPI’s to track supplier performance and progress report to upper management.

Achievements:

Improved quality performance of selected critical suppliers by 50 %.

Reduction of department inspection process time through establishment of standardized inspection processes.

2007 - 2009 Daimler Buses North America Oriskany, NY

Supervisor Production, Task Force Quality Improvement

Directing and managing 15 special trained union employees to inspect and rework buses at the end of the production line.

Establishment of daily quality meetings on the shop floor with all production departments to educate and train supervisors and employees on quality findings.

Development and establishment of Access and coding system to track and report quality findings.

Establishment of quality gates throughout the production process and daily gate meetings with union employees, supervisors and managers.

Lead auditor for the implementation of the Bus Operating System

Establishment of internal quality feedback loops and daily quality circles

Achievements:

Secured delivery of buses in record year 2009

Reduction of quality findings from 35 per unit to 10

2005-2007 Daimler Buses North America Oriskany NY

Supervisor, Production/Quality Feedback Loops

• Implementation of quality feedback from final finish to production line.

• Developed and maintained Access data base to track repetitive quality faults

• Provided KPI’s to production from data entered daily

• Heavy interaction with supplier/production areas to improve customer-supplier relationship.

Achievements:

• Establishment of a relationship between quality/production/engineering for clear communications of problems that had arisen

• Reduction of quality findings in internal processes by 50%

2004-2005 Daimler Buses North America Oriskany NY

Supervisor, Lean Manufacturing

• Delivered training on lean concepts to 630 employees.

• Implementation of 5S standards

• Implemented Lean Principles and shortened lead time in production areas

• Reorganized production areas with kaizen workshops

Achievements:

Excellent organized work environments through 5S activities

Savings of production hours by 25% in targeted areas

1999-2004 Daimler Buses North America Oriskany NY

Supervisor, Final Finish

• Set up production area according to lean principles

• Led a team of 45 employees,

• Maintained a schedule flow of buses through final finish area in a manageable time frame

• Produced high quality product to the customer

• Partnered with customers to address and resolve issues regarding their properties.

PERSONAL INTEREST

Camping

Bowling

Fishing

Bingo

LANGUAGES

English fluent speaking and writing

PC SOFTWARE

Expert knowledge in:

MS-Office (Word, Excel, Power Point, )

REFERENCES

I can provide excellent references from shop floor level (including local

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