Customer Service Sales
Resume:
Veronica Espinosa
*** ** *** ***** *****, Fl ****4
*********@*******.***
Objective To obtain a position where my knowledge and skills can be fully utilized and where professional growth can be achieved.
Profile
• Goal-oriented individual that can work unsupervised.
• Organized, highly motivated, focused and detail-oriented.
Experience
2001-2013 Kingsway Amigo
PIP Assistance
• Provide assistance to adjuster in handling of claims functions.
• Request checks for claimants and providers
• Set up new claims
• Send document batches to be scanned
• Send KIIS letters
• Schedule and follow up on IME’s and Peer Reviews
• Prepare PIP worksheet
• Assist with other duties as assigned by supervisor or adjuster
• Prepare coverage disclosures
• Set up medical claims in Mitchell system
• Process new vendor's information in system
1996-2000 Advance Biomedical
International Sales Support Agent
• Provide assistance to sales reps in South America
• Responsible for medical equipment purchases from different vendors in the US and its sub sequential export to Latin America.
• Prepare export documentation and follow up procedures
• Customer service duties that included the purchasing and different price estimates on special order medical equipment parts.
• Schedule service visits from our technicians mainly to Ecuador and Colombia
1993-1996 FedEx Corp.
International Customer Relations Agent
• Provide direct assistance to international clients both internal and external.
• Liaison between the billing and shipping departments in order to comply with company’s 24-hour complete customer care policy.
• Processed analytical reports detailing amount of Airway Bills generated on a daily basis.
• Research of uncollected bills and generated reports for collections department.
• Liaison for the Purchasing department with several vendors in Latin America.
Education Present Miami-Dade Community College
• Accredited claims adjuster license (620)
1991-1993 Miami-Dade Community College
• Certificate on office management
1989-1990 SER/Job Business Institute
• Vocational course on MS software
Seminars and Workshops
• Customer relations enhancement. ATT Corp. Oct/1995
• Telemarketing and Sales Management. Bausch & Lomb Dec/1993
• How to win customers. Lalandale Financial Aug/1998
• Trained in new software for the service industry called KIIS
• Windows 2000. WLRN Workshop. Nov/2001
Additional information
• 75 WPM knowledgeable in Excel and MS office applications.
• Knowledge of AS400 applications
• Mitchell new claims entry
• KIIS
• Liberty net Stingray systems
• Fully bilingual English/Spanish
Bilingual English/Spanish. Excellent references upon request
Contact this candidate