Customer Service Pvt Ltd

ANIL KUMAR

Email-ID ************@*****.***

Contact no +919*********, +919*********

Address J2b 34/4 Sangam Vihar Newdelhi-62.

Career Objective:

Looking for a challenging career, where I can apply my diverse skills, knowledge, and efforts to add

value to the organization. I am eager to contribute my creativity and hard work towards the success

of the organization and to the growth of the fast developing field and to enhance my career.

Academic Qualification

Standard/Class Board DIVISION Year Of Passing

10th (HSC) CBSE 2ND DIVISION 2009

PCM 12th (SSLC) UP BOARD 2ND DIVISION 2011

Professional qualification

Degree/Diploma/ University/Institution % Of Marks Year Of Passing

certification

BBA 3rd year MGU UNIVERSITY PURSUING ---

DIPLOMA IN (HTCS) FRANKFINN INSTITUTE 2012

HOSPITALITY, TRAVEL AND OF AIR HOSTESS 88%

CUSTOMER SERVICE

GALILEO (GDS) ITQPL-FRANKFINN CO- 90% 2012

BRANDED CERTIFICATE

FIDELIO FRANKFINN INSTITUTE 95% 2012

OF AIR HOSTESS

Computer Proficiency

Operating Systems: Windows XP,7,VISTA .

Internet, email.

Basic knowledge of Microsoft Office.

Basics of hardware, internet applications.

Sita Liaison software (GDS).

Travelport Galileo (GDS)

Achievements

Participated in school level science project competition.

Experience

COMPANY NAME : - Neha Aviation Management Pvt Ltd.

JOB LOCATION : INDRA GANDHI INTERNATIONAL AIRPORT {T3}

DESIGNATION : - CSA (Customer Service Associate/Agent)

TIME PERIOD : - FROM NOV 2012 TO TILL NOW…

JOB PROFILE: - WORKING FOR AIR INDIA AND INDIAN AIRLINES.

{CHEAK-IN <Ticket, Passport, Visa, Boarding Card, Baggage Tag,

Passenger / Baggage Offload.}, {IMMIGRATION CLEARANCE <crew,

Passenger related issues etc.}, {CUSTOM CLEARANCE <EBT, Additional Pax,

GD Clearance Etc.}, {SHA CLEARANCE<passenger related issues solve from

CISF or security Department}, {BOARDING GATE PROCEDURE <Taking

Clearance from AME, Catering, Cleaning Department Etc, Making Flight

Activity Report, Announcements, Dispatch of Traffic / Airline Documents

“GD, PIL, PAX manifest, Loadsheet etc.}, {FLIGHT/SHIP PAPERS

<making flight Documents, Taking EGM and IGM number from customs.}.

Personality Traits

Willingness to Work in Team and Hard Working.

Always Eager to Learn New Ideas.

Disciplined, Punctual and Quick Learner.

Hobbies/interest:

Shopping, Roaming With Friends.

Personal Profile:

Name : Anil Kumar

Father's Name : Ram Bisarjan

Date of Birth : 18th September 1993

Language : English, Hindi

Gender : Male

Height : 5ft 9 inch

Weight : 63 kg

Vision : 6/6 (no specks and lens)

Marital Status : Unmarried

Nationality : Indian

Permanent Address : J2B 34\4 near Gupta Colony Sangam Vihar New Delhi -110062 (India).

PASSPORT DETAIL : K8864875

Place of issue : New Delhi

Date of issue : 10-12-2012

Date of expiry : 09-12-2022

Declaration:

I hereby declare that the above-mentioned information is correct and up to my knowledge

and I bear the responsibility for the correctness of the above-mentioned particulars.

Date: (Signature)

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