Management Sales
Resume:
Kathi J Dillon
Osseo, WI *****
***********@*****.***
Professional Profile:
Excellent written and verbal communication skills.
Creative conflict resolution skills.
Ability to work across multi levels of management.
Coordinate cross functional teams to implement and execute to plan.
Strong understanding of customers needs and build strong relationships.
Proficient in Microsoft Office Suite
Experience:
May 2009 – December 2012
PlaneTechs
Everett, WA
Project Administrator at Boeing Everett
Administrator for up to 600 headcount site.
Coordinate with customer training center and corporate recruiting to bring in new employees.
New hire orientation
Develop and maintain daily staffing reporting matrix.
Develop and maintain employee records.
Coordinate with Human Resources to ensure policies and procedures are being followed.
Implementation of site policies and procedures.
Responsible for weekly payroll
Daily collection of time and hours worked for customer billing.
Responsible for processing Workman’s Compensation documentation.
Coordinate continuous training for the management team.
Administer random drug screens.
Act as Liasion between the customer and the employee to ensure satisfaction.
Advocate for contract employees in regards to work schedule and other HR policies
Everify
October 2007 May 2009
Boeing through Comforce Everett, WA
Analyst 787
Provide data and analysis to Supply Chain, Supplier Management, and Final Assembly Management to
show gaps in process and report overall process to plan.
Evaluate performance to plan to introduce and implement improvements.
Participated in special assignments for Final Assembly.
Served as back up Team Leader and Training Focal, in addition to providing visibility on job status for
reporting to multi levels of managements.
Facilitate Program Management Reviews, including job delay status on various projects. Risk
Management Analysis.
Prepare Business Plan Review presentation materials for cross functional teams.
Travel to partner sites to report condition of airplane.
Develop key project metrics, and ensure they are updated regularly.
Coordinate with customers, team members and management to identify and resolve technical and
administrative issues.
Develop and maintain processes, tools and infrastructure to ensure effective communication and proper
management of files, presentations, data and records.
Safety Focal
Train partners on computing tools.
Supplier Management Focal
Coordinate production planning.
Facilitate mechanic certifications.
SharePoint Administrator
Logistics Coordinator for On Site Partners.
1997 2007
Philips Medical Systems Bothell, WA
Customer Management Representative
Supported sales team with customer satisfaction issues; assisted teammates to determine cause and
resolution
Trained sales team on software used for management of customer database
Project Management for integration of international (Canadian) database
Worked with key decision makers in medical offices and hospitals to determine capital medical equipment
needs
Continuous follow up with customers who were actively budgeting for capital equipment; keeping Philips
in the forefront of their evaluations
Prospect new business for the sales organization by cold calling into facilities to determine capital
equipment needs and identify key decision makers
Tracking of long term business opportunities. Follow up with customers after vendor selection to report
win/loss analysis
Responsible for Customer Advocacy within given territory to ensure all issues are driven to resolution
Presented weekly and monthly reports to executive audience for decision making purposes
Education:
1993 University of Washington, Seattle, WA
1990 Edmonds Community College, Edmonds, WA
Willing to relocate
Willing to travel
References available upon request
Contact this candidate