Manager Quality Control

Lorie Dillingham

**** ***** ** . **********, ** . 37355

Cell: 615-***-****

Email: ****************@*****.***

OBJECTIVE:

To obtain a challenging position with opportunities for advancement as well

as the opportunity to expand my knowledge and experience.

PROFESSIONAL EXPERIENCE:

Environmental Services Account Mgr - Health Care Services Group - April 22,

2013-Present

. Managing a staff of between 10-15 employees

. Responsible for schedule preparation

. Responsible for daily payroll and budget management

. Recruiting and training for all staff

. Acting as liaison between facility and HCSG

. Ordering supplies

. Oversee day to day operations in the departments

. Serve as member of facility's safety committee

Environmental Services Manager - Manchester Health Care Center - March 20,

2011-April 22, 2013

. Supervised the day to day housekeeping/laundry activities of assigned

personnel

. Standardized the methods in which work was accomplished

. Scheduled work assignments and prepared cleaning schedules

. Coordinated daily housekeeping/laundry services with nursing services

when performing routine cleaning assignments in resident living and/or

recreational areas

. Ensured that laundry personnel handle, sort, wash and distribute

laundry and linen according to facility's policies and procedures

. Ensured that work/cleaning schedules are followed as closely as

possible

. Made weekly inspections of all laundry functions to assure that

quality control measures were continually maintained

. Inspected storage rooms, utility/janitorial closets, etc. for upkeep

and supply control

. Submitted accident/incident reports to the HR department within 24

hours of the occurrence

. Coordinated routine/terminal procedures with nursing services

. Submitted necessary forms, reports, evaluations, studies, etc. to the

Administrator as needed/requested

. Assisted in infection control by identifying, evaluation and

classifying routine and job related functions to ensure that

housekeeping tasks involving potential exposure to blood/body fluids

were properly identified and recorded

. Determined department staffing needs to meet facility requirements.

Recommended to HR the number and level of housekeeping/laundry

personnel to be employed. Interviewed and selected

housekeeping/laundry personnel

. Monitored absenteeism and job performance of personnel to ensure

facility needs were being met. Provided counseling/discipline as

necessary

. Performed annual performance evaluations of personnel in a timely

fashion

. Assisted in the orientation and training of new employees with regard

to housekeeping services

. Ensured all personnel wear and/or use safety equipment and supplies

. Ensured that current MSDSs were used by department and were on file

and easily accessable and all containers of hazardous containers were

labeled and properly stored

. Participated in appropriate in service training as needed

Cook/Cashier - Five Star Food Services - November 2011-March 2011

. Ran cash register ensuring accurate count for collections and

disbursements and verified accuracy of cash drawer

. Performed light cooking in the preparing of hot and cold food items.

. Followed established recipes and portion control

. Maintained sanitary work stations-washing dishes, cleaning, sweeping,

etc.

Assistant Manager - Hardees - April 1990-June 2000

. Managed a staff of 15-25 employees

. Recruited and hired hourly staff

. Insured all marketing plans were executed, including proper

installation of POP and menu board elements

. Insured restaurant was staffed properly and people were properly

trained to do their jobs through effective use of training programs

. Provided leadership by promoting excitement, enthusiasm, a positive

mental attitude and commitment to company objectives

. Insured that correct inventory levels were kept and all equipment was

maintained in excellent condition through the use of approved vendors

. Set an example by maintaining an excellent working knowledge and high

level of proficiency in the performance of all phases of restaurant

operations and technology

. Supervised in accordance with established performance and operating

policies

References Available By Request

Contact this candidate