Customer Service Representative

Liz A. Guevara

*** ******* *****, *******, **, **060

Phone Number: 832-***-****

EMAIL ADDRESS: ******@*****.***

OBJECTIVE: Seeking a position where I can provide my extensive experience,

to help further developed the success of the company.

EDUCATION:

Westfield High School Diploma May 2008

Lone Star College-North Harris

May 2010

Associate of Applied Science

Obtaining Accounting Degree August 2013

Sam Houston State University

Major in General Business Present

SKILLS:

. Microsoft Office: Excel, PowerPoint, Word, Publisher, Access, Outlook

. Bilingual

. Highly adaptable, rapidly learn new procedures and processes, and

quickly adjust to changes in schedule, team structure, assignment

parameters, and organizational objectives.

. Excellent interpersonal, communication, customer service skills

. Well trained in cash handling process and procedures.

EXPERIENCE:

Liz's Beauty Salon 4/2007-Present

Cashier/ Hair Stylist

. Provide services to clients such as shampooing, cutting, styling,

coloring and highlighting as desired

. Maintain a safety standard and cleanliness

. Emphasize product benefits and assist clients in the selection of retail

products or services for their hair care needs

. Maintains a consistent relationship with client base in order to ensure

return clients

. Proactively develop new customers

. Attend continuing education and training in order to follow new trends

and techniques

. In charge end of the day production

. Licensed Cosmetologist in State of Texas

Pecan Tree Grocery Store

5/2010-8/2010

Cashier

. Ability to handle high stress and volume of customers

. Operated a cash register following established policies and procedures

. Maintained a neat appearance in line with the store's dress code

policy

. Proven record of marking price of all merchandise accurately by

stamping and placing shelf tags/signs

. Summer job

Angelic Resale Shop 5/2011-8/2011

Cashier

. Answered phone calls and delivered messages

. Handle cash register and responsible for end of the day balance

. Opener and closer

. Maintain work area organized for customers

. Summer job

Fred Loya Insurance 1/2012-6/2012

State Farm Insurance 6/2012-8/2012

Customer Service Representative

. Provided rate quotes and wrote policies for homeowners, personal auto

and commercial insurance

. Managed clients accounts and made suggestions as to coverage and

additional products and services based on their needs and situations

. Assisted policyholders in making changes to their existing policies,

as well as troubleshot and solved any issues that arose in an office

servicing more than hundreds of policies

. Prospected and developed leads for new clientele

. Responsible for maintaining and growing not only my book of business,

but the agency, as well.

. Maintain office organized and clean

. In charge of the beginning of the day and end of the day files

. Followed bank procedures

. Answered phone calls and took messages

. Licensed as Limited Lines Agent in State of Texas

References

Will be provided upon request.

Contact this candidate