Manager Project

Madhurima Pattadar

Contact: 980-***-**** / 033-********

E-mail: *************@*****.***

Experience Summary

I have 25 months of experience in the IT Industry. As part of my assignments, I have been involved in

Design, Development of a maintenance project working in PRPC for client JPMorgan Chase (JPMC) and

Branch Banking and Trust (BB&T) consecutively. My designation is Technical Analyst.

Technical Expertise

Technology: PRPC

BPM Tool: Pega

Databases: SQL, Oracle

Scripting JavaScript, HTML.

Languages:

Certification

Pega CSA Certified System Architect v6.1

PEGA CSSA Certified Senior System Architect v5.5

Educational Accolades

B.Tech (Information Technology), 2007-2011

Future Institute Of Engineering and Management

West Bengal University Of Technology

DGPA: 8.68

8th 7th 6th 5th 4th 3rd 2nd 1st

Semester

Grade 9.42 9.12 8.52 8.88 8.44 7.8 8.42 8.3

XIIth(83.2%), 2007

JadavpurVidyapith

West Bengal Board of Higher Secondary Education

Xth(81.625%), 2005

JadavpurVidyapith

West Bengal Board of Secondary Education

Experience

Organization: Cognizant Technology Solutions

Total Experience: 25 months

Date Of Joining: 21st July,2011

Project Experience

Project#1

Title: Service Action Manager (SAM)

Vertical: BFS

Horizontal: CSP-BPM

Client: JPMC

BPM Tool: PRPC v5.5

Team Size: 10

Role: Team Member/Developer

Period: November 2011 – September 2012

Project Objective

Service Action Manager is a call-centre application that manages operations to provide services to client

regarding their problems. When the Client calls JPMorgan Chase Contact Center number, the call is routed

through IVR.The IVR plays voice menus that allow them to choose from different selections and obtain

information related to their account. The agent, who is logged into the PRPC system and is marked as available

will get the call and information about caller will come in a screen pop. This is where the SAM application

comes into play.

Project Description

Service Action Manager System is a PRPC application built with CPM framework. Customer Process Manager

helps reduce service costs and improve customer satisfaction through a process-driven approach that helps to

resolve customer issues quickly at the point-of-contact. The Customer Process Manager Interaction Driver

helps optimize every customer interaction. Its built-in intelligence automatically queues business processes

based on your company policies as well as on anticipated customer requests. As a result, you can act on service

requests before your customers even ask reducing your call-back frequency and increasing first-call

resolution rate.

Role and Responsibilities

• Requirement Analysis

• Analysis of existing code base.

• Develop Detail Design Documents.

• Develop Test Cases as per requirements.

• Coding as per new requirements.

• Unit testing of developed components.

• Fixing defects reported by QA team.

Project# 2

Vertical: BFS

Horizontal: CSP-BPM

Client: Branch Banking And Trust

Title: Construction Loan Administration (CLA)

BPM Tool: PRPC v5.3

Team Size: 4

Role: Team Member/Developer

Period: November 2012 – May 2013

Project Objective

CLA is used to execute a loan application from construction firms. Here initially whole amount is not given to

Applicant Org/Borrower. Through some procedures part of Applied loan amount is given to them

depending on the result of Site Visit by external authorities (If needed).

Project Description

CLA is a Construction-Loan processing application. Here borrower can apply for construction loan and

according to the given information Bank-Officers will create a Project Loan-Request through Java end. It will

invoke a service and create a CLA work-object (WO). After that Bank-Officer will update/Fill up the related

project and budget details and submit the WO. Along with that, few other officers will also be assigned for this

project as Co-Approval, Account, Portfolio Risk Officer and Sales & Servicing officers. Few required

documents can also be uploaded from Java end. Then-

i) It will require the co-Approver's approval.

ii) After being approved it will go for Document-Review (Doc-Reviewer)

iii) After Document is reviewed the reviewer will set an administrator (Internal/External) for the project.

Meanwhile the borrower can draw some amount which will create another WO under that project. Draw can be

requested during any time of processing of project. After the draw is submitted it will go for the Draw-Review,

if it doesn’t require co-Approver's approval. Co-Approver's approval is needed if during creation of draw

'Modification of project budget' is allowed.

When a site visit is requested either the internal or external admin person (based upon the type of admin,

selected for the project) will visit the construction site and generate another item (WO) under the same project

depending on the inspection data. If it is done by external person then it will go to internal admin again for

review. After reviewing the site-inspection data, this item will be resolved.

During the whole process few email notifications are set to send to different officers at different stages

Role and Responsibilities

• Requirement Analysis

• Analysis of Existing Code Base.

• Coding to implement changes as per requirement.

• Develop Detail Design Documents.

• Unit testing of developed components and preparation of test logs.

• Fixing defects reported by Testing team.

Project# 3

Vertical: BFS

Horizontal: CSP-BPM

Client: JPMC

Title: Global Sanction Manager (GSM)

BPM Tool: PRPC v6.2

Team Size: 6

Role: Team Member/Developer

Period: May 2013 – Till date

Role and Responsibilities

• Requirement Analysis

• Making Reports.

• Develop Detail Design Documents.

• Unit testing of developed components and preparation of test logs.

• Fixing defects reported by Testing team.

Personal Details

Father’s Name: Mr. Ajoy kr. Pattadar

Mother’s Name: Mrs. Rupa Pattadar

Address: G/2, Bapujinagar, Kolkata-700092

Current CTC: 3.55 pa

Current Location: Kolkata

Expected CTC: Negotiable

Notice Period: 45days (Negotiable)

Passport No: J7581598

Visa: NA

Date of Birth: July 01, 1989

Sex : Female

Nationality: Indian

Religion: Hinduism

Hobbies: Painting

Languages Known: English, Bengali & Hindi

Co-Curricular Activities

• Participated in CTS Transition’10 in Panorama-Stall Design and have secured the First position.

• AnkanBivakar Degree in Painting ( BangiyoSangeetParishad, affiliated to RabindraBharati University).

• Participated in the Science Camp on “Learning Science through Experiments” of ‘Breakthrough Science

Society’.

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