Customer Service Manager

CURRICULUM VITAE

VIKAS KUMAR SINGH

R-***, VANI VIHAR, UTTAM NAGAR EAST, NEW DELHI-110059

DOB: 02 JANUARY 1986 Contact: +91-977*******;

Email: ******.******@*****.***

ACHIEVEMENTS

. Qualified for CASA Champ every month in the year 2011-12

. Qualified for Thailand,srilanka as well as Australia trip launched for

life insurance business

. Contributed total revenue of Rs 5.15 lakhs in the year 2011-

12generated from life insurance, mutual fund and PMS

. Contributed in the CASA growth for Rs 2.5 cr in the year 2011-12

. Qualified for the rock star contest

. Based on the performance achieved the grade promotions as well as

salary hike.

. Has attended workshop from 14th January 2008 to 14th January 2008 on

the Role of customer service in the competitive world.

PROFILE

. Competent, diligent & detail-oriented in Retail Branch Banking, with

ING Vysya Bank as a Customer Care Manager.

. Possess keen business acumen in analyzing and understanding business

requirements, customer-value maximization and developing new business

processes and revenue streams.

. Excellent Relationship Management skills, articulate, strong business

acumen with the ability to conceive profitable and efficient solutions

utilizing technology. Industrious, thrives on a challenge while

working effectively with all levels of management combine and the

people therein.

. Highly analytical and detail oriented in approach with strong ability

to adapt and handle risk operating outside comfort zone.

. Dedicated individual with a reputation for consistently going beyond

what is required and using personal high standards to achieve results.

PROFESSIONAL EXPERIENCE-

since 17th Feb, 2010- 30th Nov 2012

ING Vysya Bank, Karol Bagh, New Delhi

Customer Care Manager

. Client acquisition and cross selling of MF's, Insurance, PMS, and

other investment product was the focus.

. Handling HNI client investment portfolio, financial planning, product

penetration etc.

. Actively handling the operational issues in the branch like Inward

/Outward Clearing, RTGS/NEFT, Trade Finance, AOF checking, Daily

Voucher checking, Deliverables Authorization etc.

. Follow the Bank's Code of Business Conduct and Ethics and other

related policies, maintaining ethical behavior at all times.

. Promote excellent customer relations by consistently providing premier

customer satisfaction with a friendly demeanor and with the

willingness to help at all times. Establish a relationship with the

customer base of the financial center through knowledge of account

ownership & good services for repeat business.

Un

United Health Group,Gurgaon

3rd November 2009 to 10th feb 2010

Claim Associate:

. Processing Health Claims

. Maintaining the quality of the productions

. Customer satisfaction

. To contribute in achieving business goals and objectives

Un

Inter Globe Technologies, Gurgaon

Process Associate

17th July 2008- 30th Oct

2009

Key responsibilities:

. Maintaining the quality and quality of the production.

. Customer satisfaction.

. To contribute in achieving business goals and objectives

Summary of skills:

. Good knowledge of GDSs.

. Good written and verbal communication

. Good in interpersonal skills

. Cooperative and understanding

EDUCATIONAL CREDENTIALS:

. NSDL CERTIFICATION IN DE MAT OPERATION

. 4 YEARS DEGREE IN HOTEL MANAGEMENT AND CATERING TECHNOLOGY FROM BIRLA

INSTITUTE OF TECHNOLOGY RANCHI 2004-2008 WITH CGPA 8.13

. PASSED 12TH IN 2003 FROM CBSE BOARD WITH 71%

. PASSED 10TH IN 2001 FROM CBSE BOARD WITH 83%

TRAINING AND INDUSTRIAL EXPOSURE:

. Completed six months industrial training from Country Inn and suites

by Carlson,jaipur

. Completed one month vocational training from capitol Hill Ranchi

. Completed one month vocational training from Cida de goa.

TECHNICAL SKILLS

Operating Systems

Windows 95/98/Me, Windows NT/2000/2003/2008, Windows XP/Vista

Software

MS Word, MS Excel, MS PowerPoint

Financial

Portfolio Management (CAPM, Markowitz Model)

EXTRA CURRICULAR ACTIVITIES

. Worked as a member of organizing committee of institute for annual

function.

. Winner in sports meet held at college level

Hobbies:

. Making friends, listening music reading novels and playing cricket

PERSONAL DETAILS:

. Date of Birth: 02nd January 1986

. Marital Status: Unmarried

. Father's Name: Mr. Shashi Bhushan Singh

. Contact No: 989*******

Reference:

1. Mr Shivesh Kumar Singh

(Regional HR Partner -North)

ING Vysya Bank Ltd

Mercantile House-New Delhi

Contact No: 999-***-****

Vikas Kumar Singh

Date: 6 august 2013

[pic]

Contact this candidate