Management Training

Bomi M. Billimoria

Mobile: 91-993**-*****, Tel: 91-22-238*****, Email: *************@*****.***

Seeking a challenging assignment as CEO/ General Manager / Academic Head in

Travel & Tourism Training / Consultant for Foreign Education Institutes

Professional Brief: A highly experienced and accomplished professional with

an overall experience of over 30 years, managing diverse functions like

Content Development, General Administration, Training, Facilities

Management, Customer Relations etc. Currently associated with Kuoni Academy

as Academic Head - West India & ISO Auditor.

Profile Snapshots

< An experienced Academic Head/ Administrator in Aviation & Travel &

Tourism Courses with an ability to handle all activities pertaining to

management of Educational Institutes incl. course development.

< In charge of the Day to day performance of 22 Centres in The Western

India region.

< Technically-sophisticated and business-savvy management professional with

a pioneering career reflecting strong leadership qualities coupled with

enormous experience & exposure in developing & streamlining systems.

< Results-driven professional, recognized for taking on major initiatives,

adapting to rapidly changing environments and resolving mission-critical

issues to ensure bottom-line success.

< Expertise in facility management, vendor management, asset management and

a proven track record of developing procedures, service standards and

operational policies, planning & implementing effective control measures

to reduce running costs of the facility.

< Skilled in focusing on optimum utilization of talent and human resources,

evaluation of technical, professional and soft skills of team members.

< An effective communicator possessing leadership, organizational, and team

building skills with ability to grasp new concepts quickly and utilize

them in a productive manner.

< Management style characterized by a focus on discipline, prioritization,

and keeping focus on mission critical objectives.

< Visionary leader with good communication, team building and management,

interpersonal & analytical skills.

Core Competencies

. General Administration

. Academic Management

. Training & Development

. Human Resource Management

. Customer Relationship Management

. Team Management

. Business Acumen and Focus

Key Functional Areas

Academic :

. Provide academic support for all centres in the Region vis- -vis

Course Contents, Faculty Appointment and Appraisal.

. Conduct Faculty Development Programs.

. Ensure Academic Compliance by ALL Centres.

. Recommend Corrective Measures for non-conforming activities.

. Control Examinations held at each centre including Question Papers and

the evaluation of the Answer papers.

. Provide support to faculties to improve the quality of Training &

Methodology.

. Got the "Students Choice" award for being the best faculty/ trainer at

Kuoni in 2012.

Training & Development

< Updating and Managing Course Contents for UG/PG and MBA in Travel &

Tourism Management Courses.

< Conduct highly effective classroom sessions and hands-on trainings for

students in behavioral science and sales and management.

< Manage and maintain the training and formatting of the course material

for the sessions and develop initiatives to make teaching simpler,

faster, and more effective maintaining training quality

< Provide career counseling and guidance to students and solve problems if

any.

< Conducting examinations as per university guidelines.

< Courses Conducted

. Travel & Tourism Courses in Mumbai incl. Galileo CRS.

. MBA & Post Graduate Courses in Travel & Tourism Management with Ms

Kuoni Academy.

. Airline Introductory Course with Emirates.

. Customer Service & Awareness Course for staff of DNATA/Emirates.

. BAHAMAS i.e. Baggage Handling & Management System for staff of

DNATA/Emirates at Dubai and out-stations.

. Basic, Intermediate & Advance Pass, Handling Courses for staff of

DNATA/Emirates at Dubai and out-stations.

. Supervisory & Behavioural Courses for Middle & Senior Management

staff of DNATA/Emirates

. Travel Management for Frankfinn Institute of Air Hostess Training,

Mumbai.

Centre and Staff Management

< Managing all day to day Academic and Administrative activities of 22

Centres including admission, Course Contents, Systems & Procedures,

Faculty Appointments and evaluation, Examinations and Evaluations etc.

< Ensure efficient utilization of all training resources, namely - faculty,

equipment, training aids and training rooms.

< Managing ALL purchases of right items at the right price. Having been an

AFFILIATE of Chartered Institute of Purchasing and Supply, London.

< Allocation of training resources to various training & non-training

functions of the various Departments.

< Organizing various level college activities, workshops and development

programmes for staff and students.

< Supervised a work force of upto 45 persons.

Facilities Management & Administration

< Developing budgets & annual plans to manage facilities as per

organizational needs & parameters.

< Ensuring effective rendering and regular maintenance of services

including housekeeping, security, transport, office equipment, vehicles

etc. to enable smooth flow of day to day operations.

< Evaluating present utilization patterns of buildings, equipments, other

facilities and projecting future requirements for expanding or including

additional requirements.

< Had a staff force of 28 staff.

Human Resource Management

< Analyzing manpower requirements, recruiting new employees through stiff

selection procedures.

< Identifying training needs across levels through mapping of skills

required for particular positions and analysis of the existing level of

competencies.

< Leading, training & monitoring the performance of team members to ensure

efficiency in operations and meeting of individual & group targets.

< Analysing and evaluating staff effectiveness with their KRAs.

Customer Relationship Management

< Identifying and networking with prospective clients, generating business

from the existing accounts and achieving profitability and increased

sales growth.

< Training the service team regarding service related work to provide

prompt after sale services, ensuring customer satisfaction by achieving

delivery & service quality norms.

< Identifying improvement areas and implementing adequate measures to

maximize customer satisfaction level.

< Building and maintaining healthy business relations with major clients,

ensuring customer satisfaction by achieving delivery & service quality

norms.

< Handling complaints and their corrective measures.

Career Summary

Kuoni Academy, Mumbai

Academic Head - West India since Jan 2012. Having been a trainer with them

since 2009.

Frankfinn Institute of Air Hostess Training, Mumbai

Manager Administration & ISO, Sep 2005 - Dec 2008

Centre Head, Apr 2004 - Sep 2005

< Monitored and mentored the team of 25 resources.

< Implemented Systems and Procedures for ISO for 75 centres.

< Acting as a Lead Auditor & Management Representative for ISO

Certification

< Handled cash with expenses upto Rs 1 Lakh daily

< In charge of Purchasing & Systems set up

< Instrumental in implementing systems for course curriculum and evaluation

of trainers.

< Devised KRAs for various categories of staff in the organisation.

Air Hostess Academy, Mumbai

Assistant Manager Training, Nov 2002 - Mar 2004

< Managed operations for 2 centres in Mumbai, with a team of 15 people.

< Played a key role in setting up the Course Schedule, selecting Faculties

and laying down lesson plans for the staff for ensuring smooth flow of

operations.

< Holds distinction of finalizing course contents for the faculty to

deliver to the students.

< Merit of initiating and setting up the Mumbai centres right from

inception to the final stage.

Previous Assignments

Thomas Cook India Ltd, Mumbai (On contractual basis)

Tour Leader, Dec 2000 - Nov 2001

International Fish Farming Company, Abu Dhabi, UAE Jan 2000 - Mar 2003

Amiri Flight, Abu Dhabi, U.A.E Jul 1996 - Jun 1999

Purchasing Executive for Non- Aircraft items.

Emirates, Dubai, U.A.E Jun 1986 - Jul 1996

Trainer for Passenger Handling courses at Dubai Airport;

Purchasing & Contracts Officer handling over Dhs 5 million a year.

Education

< Inter Commerce, Podar College of Commerce and Economics, 1967

Trainings / Seminars

< Certified "Lead Auditor "for ISO Implementation certified by IRCA

< Introductory Course for Supervisory Management by NEBSM Institute, U.K.

in Dubai in 1995

< Supervisory Management Course by National Education Board of Supervisory

Studies (NEBSS), London, U.K. held in Dubai in 1988.

< Baggage Handling & Management System (BAHAMAS) by SITA Communications,

Singapore in 1987.

< Train the Trainer Course by Al Futtaim Management Training Centre, Dubai

in 1987.

< Training Techniques Course by Guardian Business Services, U.K in 1986.

< Station Manager's Training Course by SABENA Airlines, Brussels in 1977

< Basic Passenger & Cargo Handling Courses by Air India, Bombay in 1972

< First Aid Courses of Emirates and Amiri Flight

< HealthCare Provider' Defibrillator Programme organized by American Heart

Association.

Memberships

< Affiliate Member" of Chartered Institute of Purchasing and Supply, U.K.

since 1996

< Member of the Purchasing Committee, Emirates.

< Member of Crisis Management Committee, Emirates.

Personal Details

< Date of Birth: 21st May 1947

< Languages Known: English, Hindi, Marathi, Gujarati

< Nationality: Indian

< Address; Willie Mansion, 297 Tardeo Road, Mumbai 400007

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