Customer Service Management
Resume:
Robert A. Brannan
**** ** ****** **** *****, Ankeny, IA 50021
Telephone: 515-***-**** E-mail: *****************@*****.***
EDUCATION
May 1990 Des Moines Area Community College (2 Degrees)
Sales Management Associates Degree
Management and Marketing Associates Degree
WORK HISTORY
December 2012-Present Home Depot West Des Moines, IA
Position: Tool Rental/Clerk
Skills: Customer Service
Maintain Records
Repair Tools
Dependable/Moved schedule when needed
July 2011-April 2012 Wells Fargo PCM West Des Moines,
IA
Position: Collector III
Skills: Exceed personal and collection goals each year
Manage sixteen-member account team to meet and exceed monthly goals.
Consistently earn highest rating in dollars collected and charge off
Coordinate weekly schedules to effectively cover peak call times
April 2000-July 2011 Wells Fargo Card Services West Des
Moines, IA
Position: Group Lead
Skills: Exceed personal and collection goals each year
Manage sixteen-member account team to meet and exceed monthly goals.
Consistantly earn highest rating in dollars collected and charge off
Coordinate weekly schedules to effectively cover peak call times
March 1991-April 2000 Wells Fargo West Des Moines, Iowa
Position: Collector II
Skills: Exceed monthly dollars collected
Managed higher profile accounts and pre-charge off accounts
Collected post charge off accounts when needed
Top Performer of all collection units seven
years running
PROFILE
Solid background in financial analysis and collection practices with a
strong emphasis in account management. Consistently exceeded goals and
customer service expectations.
Contact this candidate