Manager Project
Resume:
Nicole Ray-Clark
West Orange, New Jersey 07052
**************@*****.***
Objective To acquire a challenging position with a forward -
looking organization, where I may utilize my elite
business skills and technical expertise to obtain growth
and success.
Experience Horizon Blue Cross Blue Shield
January 2010 - October 2011 IT Security Consultant
Newark, NJ
Responsible for account creation, maintenance, and
deactivation for ePHI applications
Provided support on audit / security related requests
Preserved all audit trail indicated changes made to
access control lists to facilitate audits
Handled escalations based on security related tasks as
needed
Participated in investigations with relation to possible
security violations to ensure audit compliance with audit
findings
Tracked and maintained operational security access
metrics
Provisioned user access to applications, LAN, etc. and
verified user access rights
Executed multiple tasks / projects to ensure risk
assurance to mitigate security controls for internal /
external audits
Project Audit Lead for various security and audit related
initiatives / projects
Communicated and provided weekly project status reports
to all stakeholders from project readiness start date
until completion
Ensured security requests for application access was
accurate and complete prior to administering access
Assisted in Segregation of Duties (SOD) clean up efforts
Monitored role based access control to ensure business
continuity of IT compliance standards
Effectively communicate with all levels of management and
peers
Assisted with bi-annual re-certification of 12
applications in effort to validate access granted in
those applications were accurate and whether there was
continued business needs to maintain access
Organon / Schering Plough Pharmaceuticals
June 2006 - January 2009 IT Technical Analyst
Roseland, NJ
Provided level I and II desktop technical support for
10,000 clients
Project Lead for incident management and desktop support
for Windows XP ServicePack 2 project, post migration
issues
Maintained direction and monitored work efforts on all
project related tasks for cross functional team of
resources to ensure project completion
Tracked and supported service incidents for the business
in both Remedy and Peregrine software
Provided support and configured email accounts for
Outlook migration to Lotus Notes 7.5
Serviced a TCP/IP environment with immediate attention to
address and resolve any reported incidents or network
trends
Asset Management to maintain security compliance for
audit/security controls
Conducted training sessions for newly hired analysts and
business clients on standard software, support tools,
hardware, and customized applications
Processed, maintained, and filed network / application
permission security requests
Utilized Active Directory for network password resets,
permissions, renewal access to applications, and shared
access to department folders
Initiated and implemented ITIL framework methodologies to
improve and maintain optimum client service levels
Supported VPN and wireless network solutions for
Blackberry devices
Created Outlook Profiles and PST files, exported
contacts, provided system maintenance and managed Outlook
folders
Supported network security and firewall issues with
Norton Security, Windows XP, Microsoft Office 2002/2003,
Outlook 2002/2003, and Internet Explorer
Installed and supported local and network printers
Utilized Dameware NT utilities to remotely connect into
client systems
Developed documentation and knowledgebase solutions for
Global Service Desk
Sanofi Aventis Pharmaceuticals
November 2002 - December 2005 Lead Technical Analyst
Bridgewater, NJ
Provided level II and III software and hardware support
for 15,000 clients
Analyzed and tracked 20 - 25 incident calls daily using
Remedy
Developed training documentation and standard procedures
for Global Service Desk
Utilized User Manager for network password resets, SAP,
AT&T accounts, and RSA Ace SecureID Tokens for VPN
Configured and imaged IBM laptops and Blackberry wireless
devices
Managed medium to complex sized technical projects from
end to end
Approved knowledge articles for Serviceware database
Provided incident management for service / security
escalations on problem trends to migate control and
restore service
Trained and facilitated monthly Phase II Technology
training sessions for a minimum of 80 attendees
Applied analytical and problem solving skills for
reported issues in various incident management tools
Provided upper management with weekly status reports on
problem trends, business escalations, and ongoing Service
Desk projects
Performed root cause analysis and initiated corrective
action plans
Analyzed, monitored, and diagnosed support problem trends
and made recommendations for proactive solutions
Eli Lilly Pharmaceuticals
January 2001 - November 2002 Tech Specialist
Morristown, NJ
Provided level II technical support for 9,000 clients
Serviced software / hardware issues for District
Managers, Area Trainers, and Regional Directors in Sales
division using Remedy tracking software
Trained and facilitated roll outs for new software
releases on customized applications
Project Lead for refresher training sessions on sales
automation software
Reviewed, tracked, and reversed inaccurate Siebel
database entries for reconciliation purposes
Supported Siebel territory databases and performed system
analysis for possible manual system alterations
Performed user acceptance tests on software releases for
quality assurance purposes
Utilized Symantec Client Security to protect network
systems and applications from unwanted viruses, worms,
and network intrusion
Windows XP/2000/98/95/NT, MS Office, Access, Internet
Technical Explorer
Skills Outlook, Lotus Notes 7.5 and 8.0.2, Symantec Client
Security, Nortel Extranet VPN
Cisco VPN Client, Norton Security, IBM Record Now, EZ Cd
Creator, Paradox, SAP
Live Help, SMS, Carbon Copy, Symantec PC Anywhere,
Dameware
Active Directory, User Manager, PAL, Siebel 7.5,
Microsoft Activesync
RSA Ace Server, Centra, Magic, Remedy, Peregrine, WebEx,
WinZip
Sun Identity Manager, ARIBA, NASCO, Portico, PeopleSoft,
Avaya, AT&T Global Network Client, Microsoft Project,
Adobe Acrobat
IBM Laptops, Compaq Laptops, HP Tablets, Dell/Compaq
Desktops
HP Jornada, Blackberry Wireless Devices, IPacs, HP
Printers, Scanners, Xerox Workcenter Pros, Linksys Router
BEFSR41ion
ITIL Foundations in Service Management - Certified
October 2007
Certified Help Desk Professional - Certfied November 2001
Education University of Phoenix - Phoenix, AZ
2009 - Present
A.A., Business
B.S., Information Technology targeted for December 2013
References Available upon request
Contact this candidate