Project Manager Software

P AUL S HEYNKER

** ****** **** ~ Nanuet, NY, ****4

917-***-**** *********@*****.***

Management Communication Technology

IT Service Management End-User Training Asset Management

(ITIL-V3 Certified) Cross Functional Communication Technical Support

Project Scheduling Procedure Development IMAC (Installation, Move, Add, Change)

Reporting

EXPERIENCE

CITIGROUP Inc., New York, NY July 2012 – June 2013

Senior BA - Software Asset Management

Inspected software asset and contract repositories to identify expense reduction opportunities

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Analyzed software licensing requests for possibility of reuse, consolidation and standardization

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Reported on software asset location, availability, user rights and contract details

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Created and maintained tracking and reporting tools for managed products (software purchased under

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large-scale company-wide agreements) to ensure optimal utilization and cost efficiency

Supported global approval flow processes by conducting necessary region-specific organizational

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research guaranteeing proper approval channel usage and timely request fulfillment

Participated in ongoing projects by providing specific licensing /deployment data and process research to

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the stakeholders

Participated in meetings with vendors during contract renewals and negotiations to provide input on

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pricing and contract terms.

Established and maintained working relationships and clear communication channels ensuring successful

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present and future cross-functional collaboration

P.S. COMPUTER SOLUTIONS, Nanuet, NY November 2008 –July 2012

Owner

Provided IT consulting services to individual clients and small – medium size businesses

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Managed IT projects focused on expanding and improving IT operations (infrastructure upgrades,

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hardware and software implementation)

• Worked with clients to deliver cost and function driven solutions to ensure stakeholders approval

• Provided post-project management and technical support to clients

MORGAN STANLEY SMITH BARNEY, New York, NY June 2010 – February 2011

Project Manager

Produced reports from the IT asset inventory system for initial baseline surveys

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Processed and reconciled asset data information for desktops that were deployed and decommissioned

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Participated in software license tracking project designed to support adherence to vendor contracts and

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compliance with internal software maintenance guidelines, involving tracking/reporting software

installations and licenses utilizing MS Excel, SharePoint and various other tools

• Conducted user interviews aimed at establishing business need for deployed software

• Compiled relevant data from internal and external sources to cross reference and ensure data integrity

• Liaised to internal project management team and external vendors establishing clear channels of

communication, managing updates and process changes

PFIZER INC., New York, NY October 2005 – September 2009

Business Technology Coordinator

Lead ongoing IT projects, including software/hardware deployment, system upgrades, asset inventory and

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new product testing employing MS Office and HP Service Center and various other tools

Liaised between user population (executive, home-based and field personnel) and internal IT

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personnel to ensure support needs were addressed and cross-functional relationships were maintained

for project completion

Assisted in application development projects by gathering business requirements, supporting the

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development process and participating in user acceptance testing.

Analyzed department resources (Microsoft Systems Management Server) to generate reports guiding

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update, deployment, and image addition projects

Supported and maintained user environment, prioritizing service requests (HP Service Center) and

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administering technical resources for on and off- boarding process

Managed the coordination, allocation, and procedural administration of physical IT resources

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Held responsibility for the achieving a successful initiative to organize and streamline asset tracking,

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storage, and flow processes in a large corporate environment

Managed additional support personnel ensuring timely and successful assignment completion

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PARTY CITY CORPORATION, Rockaway, NJ September 2004 – October 2005

Desktop Support / Networking Specialist

Supported, troubleshot and maintained hardware/software, network and connectivity for both

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corporate and remote users (via telephone and remote access software)

Managed cross-functional implementation projects including a Windows XP rollout that required pre-

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testing and scheduling upgrade appointments in order to minimize loss of productivity in remote locations

Communicated with project team members and stakeholders to ensure projects were completed

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within the specified time frame and all issues were resolved

Authored documentation and conducted training on newly implemented solutions

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Configured and managed user accounts in Active Directory, MS Exchange and Blackberry Enterprise

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Server

Additional experience providing hardware/software support, and assisting in application rollout and

disaster recovery simulations as a Network/Desktop Support Technician for White & Case LLP (2001-

2004), Alpha Driving School (1999-2001) and NY State Insurance department (1998-1999).

T ECHNI C AL S KI LL S UMMARY

MS Office Suite MS Visio MS Project Sharepoint MS SMS Windows Macintosh MS Windows

Server MS MS Exchange MS Active Directory HP Asset Center and Service Center Tivoli eRoom

Adobe Products LiveNote Magic (ticket tracking software) Remote Access Software (Intel LanDesk,

Timbuktu, NetMeeting ) Backup software (Arcserv, SecureSync) POS Software (Retail Pro)

E D U C AT I O N C E R T I F I C AT I O N S

AND

PACE UNIVERSITY, New York, NY ITIL-V3

Bachelor of Arts Certificate

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