Customer Service Representative
Resume:
Nicolas dipota
North Tonawanda NY 14120,
**************@*****.***
PROFESSIONAL EXPERIENCE
US ARMY NATIONAL GUARD Niagara Falls, NY
Unit Supply Specialist/ Unit Armorer December 2009 - Present
• In charge of 2 million dollars in assets
• In charge of 10 million dollars in weapons
• ordering equipment
• order entry
• writing receipts and records
• filling out maintenance requests
TRANSCOM Tonawanda, NY
Customer service representative October 2008 - December 2009
• answer phones
• customer interaction on a daily basis
• problem solving
• answering customer questions in a timely manner over the phone
• great company to work for
• i worked for Comcast cable before i left to join the army
ICT GROUP Amherst, NY
Customer service/ trainer November 2006 - September 2008
• Confer with customers by telephone or in person to provide information
about products and services, to take or enter orders, cancel accounts, or
to obtain details of complaints.
• Refer unresolved customer grievances to designated departments for
further investigation.
• Keep records of customer interactions and transactions, recording
details of inquiries, complaints, and comments, as well as actions taken.
• Contact customers to respond to inquiries or to notify them of claim
investigation results and any planned adjustments.
• Resolve customers' service or billing complaints by performing
activities such as exchanging merchandise, refunding money, and
adjusting bills.
EDUCATION
ITT Technical Institute Getzville, NY
Associates in applied sciences, June 2004
• Degree in Computer networking systems
• Perfect attendance for all 8 quarters
• dean’s list in first 2 quarters
• 3.33 GPA
ITT Technical Institute Online
Bachelors in Information Security, Mar 2014
• degree in information security
• learning about computer information security and how to take care of a
network and lock it down from outside threats
Additional Skills
• C++, A+, MCSE,MCSA, certified since 2007
• currently serving in the Army national guard for new york state
Received citations for bravery while serving in the guard.
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