Customer Service Human Resources

Crystal White, CPC

Objective

To obtain a lead position for a fast growing company/industry, in which my skills and

talents can be utilized, while growing with the organization. Also I would like to show

that I am a highly reliable self –starter with excellent phone skills, computer literacy, well

organized, attention for detail and the ability to perform multiple tasks as assigned; a

responsible individual capable of hard work, dependability and people oriented, team

worker dedicated in any capacity.

Experience

07/2012-Present: American Anesthesiology Medical Group-Raleigh, NC

Position Held: Coding Specialist

Duties Performed: Responsible for coding Critical Care patients that were placed in

ICU. E/M leveling is done with 97 guidelines, do determine correct documentation for

physician services. Assign CPT codes to same day and ASC clinics for several area

hospitals. Anesthesia coding is also done with coding pain blocks and cvp lines.

06/2010-07/2012: WakeMed Physician Faculty (CBO)-Raleigh, NC

Position Held: Physician Coding Specialist

Duties Performed: Proficiently code critical care and record time spent face-to-face

with the patients; includes coding for inpatient and outpatient procedures for Pediatric

hospitalists. Code bedside procedure done in ED such as invasive and non-invasive

monitoring, vascular access to airway, ventilation management, lumbar puncture and

cauterizations. Also coder for the General Surgery department including ER, bedside

procedures and inpatient, trauma patients; which the surgery ranges from a variety of

surgeries from vascular surgeries, Intestinal procedures such as Hemi-Colostomies,

and Cholecystectomies.

05/2007-05/2010: Watson Clinic LLP-Lakeland, FL

Position Held: Medical Coder II

Duties Performed: Responsible for assigning medical procedure and diagnosis codes

using CPT 4 and ICD9-CM guidelines, for ambulatory surgery, outpatient and urgent

care services. Good working knowledge of Medicare review and payment policies.

Data entry of charge tickets into IDX claims processing database. Keeping written

record of charge tickets received and processed.

09/2003-04/2007: Rochester General Hospital-Rochester, NY

Position held: Ambulatory Representative

Duties Performed: Responsible for data entry of patient demographic information

during registration. Revise edits to the IDX system to assure that the correct

information is in the database. Code all diagnosis that existed at the time of service that

relate to the patients care.

11/2001-07/2003: Winter Haven Hospital-Winter Haven, FL

Position Held: Lab Representative

Duties Performed: Handled all receptionist duties for the lab office, including but not

limited to filing, data entry, faxing, and taking phone messages; also responsible for

insurance registration, regarding nursing homes and outpatient clinics, as well as

providing customer service for patients receiving laboratory procedures.

08/1995-08/2001: Blue Cross and Blue Shield-Rochester, NY

Position Held: Human Resources

Duties Performed: Responsible for keeping a log of yearly salaries, grade and

increases using excel spreadsheets. Many Data entry jobs for yearend tax reports and

monthly invoices for all areas in the corporation. The position also included various

duties of being a receptionist for the Human Resources Department.

Education:

06/2008-12/2013 Monroe Community College-Rochester, NY

Major: Liberal Arts

Degree: Associates

Software/Skills:

Endcoder,IDX, Word, Excel, Outlook, Med Assets, Power Point, Internet Explorer,

Accreditations: American Academy of Professional Coders (2006)

Affiliations:

Contact information:

Home: Cell: 585-***-****

Email: *******@*****.***

REFERENCES AVAILABLE UPON REQUEST

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