Management Service
Resume:
Sonja M Schmal
Indian Land, SC 29707
**********@***.***
Objective: To be actively involved in Hospitality role that will allow me
to enhance any Resort's guest service experience by
providing exceptional service through teamwork, loyalty,
creativity and motivation. As a team leader that is
motivated, flexible and a continuous learner that can give
a company an extra edge in business.
Experience: April 2007 to August 2012
Contract Employee Adecco
Worked with companies such as Liberty Mutual Insurance Company, AAA
and Scholastic in temporary flexible roles.
Responsibilities included data entry, receptionist and mail
clerk duties
January 2000 to July 2006
Front Desk Hostess Walt Disney World
Lead daily Front Desk operations during 3rd shift.
Provided outstanding guest service assisting guests checking in/out.
Conducted ticket sales, dining reservations and room
accommodations. Responsible for guest room assignments and
resolution of any guest issues, complaints or incidents.
Additional responsibilities included preparing daily
reports, nightly audit and information reports.
April 1998 to May 1999
Accountant's Assistant Ralston & Associates
Prepared tax returns for clients
Maintained Office duties such as answering multi-line phones, faxing,
and filing. Also prepared general ledger and cash
reconciliation for clients
Education: University of Phoenix- MBA Business Management
Ashford University- MBA Organizational
Management
University of Phoenix -Bachelor of Science
in Business
Management
Seminole Community College-Associate in
Science in
Financial Services
Valencia Community College-Associate in Arts Degree
Additional: Proficient in Excel, Outlook, and Microsoft Word.
Very strong team leader with great communication, organizational,
multi-tasking and problem solving abilities.
Speak fluent German.
Associations: Boy Scouts of America- Leader and Committee Member,
United Methodist Women
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