Manager Customer Service
Resume:
John R. Lawless JR.
Corona, NY 11368
Professional Summary
Experienced Margin Control and Transfer Team Manager with over 15 years
experience in the financial industry. Successfully built, managed and
motivated a team of 6 Associates. Recognized for numerous procedure and
process enhancements, in addition to providing strong leadership,
motivation, teamwork and project management attributes. Proven track record
in processing, training and system implementations.
Experience
Supervisor, Margin Control & Transfer Department (2011-2013)
AIG Advisor Group/Royal Alliance Associates, New
York, NY
. Managed and motivated two Operational teams consisting of 6 Associates
. Coordinated process of clearing restricted stocks, ESOP,Margin,Cash, SMA Accounts and filing 144
. Monitor staff in Margin daily activities such as filing daily
extensions, tracking margin calls, rectifying short positions and
debit balances for Advisors nationwide
. Facilitated maintenance calls on all Collateral Loan accounts
. Conducted trade error analysis and corrections for Firm's error
accounts
. Responsible for all daily functions within Annuity purchasing through
company subscribe system for multiple Vendors
. Coordinated ACH set ups and updates.
. Communicated with internal financial advisors, customers and
management to solve transfer and security liquidation issues
. Research aged pending transfers
. Developed and implemented internal written policies and procedures for
department
. Conducted firm-wide training for associates and management and created
training manuals to be used by Customer Service
. Implemented goals and Objectives to staff for maintaining internal
service level agreements
. Communicated processing statistics to senior management supplying
weekly & monthly reports to review productivity
Field Service Specialist (2/2011-9/2011)
Dish Network, New York, NY
. Perform installations for satellite cable for new and existing customers
. Troubleshoot and resolve interruptions in service
. Execute both upgrades and service changes to enhance customer experience
Receiving Manager (2010-2011)
Western Beef Corporation, New York, NY
. Processed and logged all incoming merchandise from various vendors
. Processed all credits for expired merchandise and or damaged
. Loaded and unloaded trucks utilizing Hi-Lo and or electric jack
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John R. Lawless JR
Senior Operations Associate (2004-2009)
National Securities Corporation, New York, NY
. Processed all purchase and sale issues
. Advised commissions department of all PNL adjustments
. Reviewed all open margin, fed, cash calls on a daily basis
. Specialized in all trading violations such as 90day, over day trading
and advised management
Assistant Operations Manager (2001-2004)
Tasin & Company, Inc. New York, NY
. Received,recorded and rerouted checks to the appropriate departments
. Maintained and organized new account numbers to firms client files
. Satisfied all margin, fed and cash calls
. Balanced all daily bank receipts
Education/Licenses
. Franklin K. High School
. FINRA Series 99 License
Professional Development
Computer Skills: All MS Office Programs & All Pershing Platforms and
National Financial platforms
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