Lean/Six Sigma Project Management
Resume:
Benjamin Nicolas Rider
Atlanta, GA 30318
Profile:
Experienced professional with a diverse skill set. Knowledgeable in project
management and process improvement methodologies. Seeking to join an
organization to provide integrated operational leadership, transformational
change, and lead process improvements.
. Business Operations ? Project Management ? Marketing
. Data & Financial Analysis ? Lean/Six Sigma ? Healthcare
Operations
. Business Intelligence ? Business Development
Professional Experience:
Piedmont Heart Atlanta, GA May 2010 - Present
Sr. Operations Analyst
Responsible for leading the planning, development and execution of process
and strategic improvements including process transformation, business
integration, improved operational performance, and organizational
realignment in a highly engineered healthcare environment. Manage projects
and special assignments to improve the quality and productivity of the
department and/or organization.
. Collaborate with senior leaders on short and long term business
objectives such as the development of Piedmont Heart's cardiac
network, pathway implementation, service line integration, length of
stay reduction, and other identified improvement projects.
. Lead multidisciplinary teams for the purpose of process analysis and
improvement, utilizing lean/six sigma methodologies, while integrating
improvements across departments and entities.
Operations Analyst
Assist department director in the planning, development, and execution of
long-range performance improvement projects based on organizational
priorities. Support value-added relationships and key milestones throughout
the operational project(s). Assemble and summarize data covering quality
analysis, work flow analysis, business decisions, productivity measures,
and financial measures for all projects.
. Assist with strategic organizational initiatives including Piedmont
Hospital's Chest Pain Center Accreditation, establishment of Piedmont
Heart's Patient First program, and integration with Eastside Medical
Center.
. Provide decision support via data collection, analysis, and
presentation.
Credentialing Coordinator
Assist in the establishment of a centralized credentialing department for
Piedmont Heart's 90 physician practice by creating and maintaining
standardized processes. Manage software and database integrity to ensure
timely completion of projects. Continuous monitoring and execution of
providers' privileges.
. Managed all new physician extenders' on-boarding.
. Continuously managed 200 physician's and physician extender's re-
credentialing.
. Created and updated credentialing related operational processes and
work flows.
Katz Media Group Atlanta, GA June 2008 - May 2010
Media Sales Coordinator
. Managed all broadcast scheduling problems by coordinating with media
buyers and regional broadcast directors.
. Assisted Account Executives with sales presentations by developing
targeted data analysis.
. Ensured fulfillment of sales agreements between buying agency and
television stations.
THP Graphics Group Atlanta, GA May 2007 - May 2008
Account Executive
. Cultivated and secured new business from marketing executives via cold
calls.
. Assisted marketing executives with the creation of their marketing
collateral, as it related to the printing industry.
. Managed existing accounts and ensured fulfillment.
Education:
Georgia State University Atlanta, GA August 2006
B.B.A., Marketing
Certifications:
Lean Foundations Certified - Healthcare Performance Partners
Lean/Six Sigma Green Belt Certified - Georgia Tech
Leadership:
Piedmont Healthcare Process Improvement Boot Camp
. Assisted in the development and facilitation of Piedmont Healthcare's
internally created process improvement education curriculum, designed
to transform the organization's management culture.
Leadership for the Medical Practice
. Certificate program through Mercer University designed to guide
participants in effective leadership and the role leadership serves in
the medical profession.
Business Operations Leadership Development and Management Training Program
. Piedmont Heart rotational program providing experience in executive
leadership, project management, and front/back office processes.
Software Knowledge: Microsoft Office Suite with strong Excel skills, MS
Visio, MS SQL Server, Tableau Business Analytics, Symed, Omni Form,
NextGen, EPSI, Vital Stats, EPIC
Contact this candidate