Customer Service Representative

Brittany Johnson

*** ****** ** **** ****** Maryland 21061,Cell: 443-***-**** :*********@***.***

Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Highly enthusiastic customer service representative with 4+ years client interface experience.

Core Strengths

● Floor set design and visual displays

●

Inventory control

●

Training development

●

Telephone inquiries

●

Markdown/promotional procedures

●

Customer service

●

Cash management

●

Credit card processing

●

Strong organizational skills

●

Telecommunication skills

●

Creative problem solver

●

Multi-line phone usage

●

Excellent communication skills

●

Adaptability

●

Fast learner

●

Conflict resolution

●

Courteous demeanor

●

Strong client relations

Accomplishments

Customer Assistance

● Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Conflict Resolution

● Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Sales

● Consistently generated additional revenue through skilled sales techniques.

Monetary Transactions

● Handled cash, check, credit and automatic debit card transactions with 100% accuracy.

Work Experience

Department Supervisor

December 2007 to Current

Kohls – Severn, Maryland

Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. Answered questions regarding store and products while maintaining knowledge of current sales and store promotions. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Computed accurate sales prices for purchase transactions. Conducted weekly walkthroughs with the General Manager to discuss all interior visual displays including store window presentation. Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service. Assisted customers in person and via telephone. Trained new employees by providing knowledge of specific store tasks and policies. Communicated with vendors regarding back order availability, future inventory and special orders. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Cross-trained and provided back-up for other customer service representatives when needed. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Maintained cleanliness and presentation of stock room and production floor.

Educational Background

Old Mill Senior High School 2006

Millersville, Maryland, United States

High School Diploma

Contact this candidate