Customer Service Engineer

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RAKESH KUMAR

Mail Address: c-*** naveen place kali piyo najafgarh

E-Mail: **.***********@*****.***

Mobile: 098********

Seeking middle level assignments in NETWORKING OPERATIONS and TECHNICAL

SUPPORT with an organization of reputed

AN OVERVIEW

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Currently associated with Anand communication services Delhi as Network

Engineer; involved in project - SBI Connect Network

Excellent understanding of current networking systems including, switches,

Cisco VOIP Phones etc.

Team-based management style and excellent interpersonal and communication

skills.

TECHNICAL KNOW-HOW

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installation switch WI fi modem polycom VC tanbarge VC

Monitoring telephone line LAN network through, Net Meeting & Remote

Desktop,

.

SOFTWARE & HARDWARE KNOW-HOW

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Assembling Hardware & Software and UP-Gradation Installation of window and

Troubleshooting of PC, Internet Accessing, & LAN related Problem.

Software knowing as MS. Office and internet surfing.

C

Client Servicing:-

Managing customer service operations for rendering and achieving quality

services.

Resolve customer complaints of technical issues on time.

Providing value added customer services by attending customer queries and

issues.

Project Overview

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SBI Connectivity with branch and Core offices over lease lines and ISDN

Implementation and Management.

Planning and commissioning of SBI, Bank Delhi Circle.

Ws.

Key Deliverables:

Networking Operations:-

Monitored intercity 2 MB links of north Regional and coordinated with field

engineers and Internet Service Provider for early restoration.

Commissioned and Managed of Lease Line and ISDN Line (BRI/PRI), and to

Install switches and modem & troubleshoot at project for SBI Bank,

Professional Certifications

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Diploma in Computer networking from NIIT institute, Delhi.

Academic Credentials

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PASS: 10TH PASS IN CBSE BOURD

Personal Vitae

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Father's Name : Mr. SUKH LAL

Mother's Name : Mrs.VIDYA DEVI

Date of Birth : 12/07/2013

Hobbies : playing cricket

Strength : Self starter

Marital Status : Married

Language Known : English and Hindi

Declaration

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I hare by declare that all the statement made in this profile is true

complete and correct to the best of my knowledge and belief.

Place: DELHI

RAKESH KUMAR

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