Customer Service Manager
Resume:
danielle McDougal
**** ****** ***** ******* ***** 77067 832-***-**** *.************@*****.***
Objective
An entry-level position within the healthcare field or public relations, with the desire to grow and
enhance my skills within my field. Promote health disparities prevention throughout the community
the society and worldwide.
Education
Bachelor of Science, Healthcare Administration
Texas Southern University
December 2012
Major: Healthcare Administration
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Minor: Public Affairs
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Related Course Work: Program Evaluation, Quantitative Methods, Statistics, Research
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Methods in Healthcare Professions, Finance & Economics in Healthcare Management
Skills & Abilities
Lead Management
Coordinate work orders and projects. Manage scheduling of customer orders. Performed
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quality check on customer orders. Perform audits and evaluation on back office paperwork
and financial documentation.
Performing daily paperwork and closing out, and reconciling tills for the day. Closing and
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opening the store. Completing financial documentation for the daily bank deposit.
Customer service and various administrative duties under center manager including
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preparation of financial documents. Tracking progression of co-workers training.
Scheduling training sessions for other co-workers. Making corrections and edits to
timesheets in Kronos. Tracking projects and orders. Making daily bank drops for the center,
maintaining calendar events, updates to center reports. Other duties would include updates
to communication board, tracking data reports for FPOS Systems. Answering the phone
and conduct business correspondence on CM behalf.
Experience
Research ASSOCIATE - Internship
MD Anderson Cancer Center - Behavioral Science 2012 to 2013
Coding and interpreting behaviors between cancer patients and their spouses.
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Data collection and data entry.
Research interactions between cancer patients and spouse.
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Coding according to guidelines of research study protocols
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Assisted in carrying out projects according to research design and specific protocol.
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Listening and acknowledging different perspectives.
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Working with fellow doctorate in a collaborative effort to come to common conclusion
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Providing input and expertise on designated research
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Lead Production Coordinator - Center consultant
FedEx Office 2009 to 2012
Producing and the coordinating customer orders. Night shift lead. Performing in-store
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audits and daily and preparing financial documentation for store revenue.
Consulting with customers on projects. Copying, faxing and document creation.
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Processing transactions
Shipping and receiving.
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Reconcile tills and store counts.
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Performing administrative duties under center manager.
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Volunteer work and associations
S.H.E.A [Student Healthcare Executive Association]
Texas Southern University
2010 to 2012
Conducting fundraisers for department convocations’. Organize meetings for the
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department
Coordinate meetings for departmental functions and food drives.
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Raising funds for needy and homeless and working with elderly at the Hester House.
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Letter Stuffing Volunteer
St.Judes Children’s Research Hospital
2006 to 2006
Assisted with raising funds for children’s cancer research and prevention.
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Letter stuffing requesting donations from all surrounding areas.
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HIV/AID AWARENESS ACTIVIST
Haven of Hope Inc.
Active in Hepatitis C Conventions educating local communities in the dangers of
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transmission and hepatitis C sources.
Involved in political events in promoting the young adults to vote and let their voice be
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heard under the guidance of Robin Bennett CEO founder of Haven of Hope.
Assisted in a series of programs to cease the rising of bullying in local communities
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