Registered Nurse--Administrative Director, Emergency Services
Resume:
CORINNE G. VICTOR
Southfield, M I 48076
**************@*****.***
CAREER SUM MARY
Possesses a unique characteristic in working with people and processes. Has the ability to
assess the problems, modify or totally revamp the process, listen to employee suggestions
and institute the necessary changes incorporating their ideas. I am a natural leader, who
embraces challenges and changes in a positive manner and believes in open communication
w ith all employees at every level of the organization. Possesses extensive knowledge in the
operations, management, and integration of the business and clinical functions of
E mergency Departments, as well as associated ancillary departments.
E XPER IENCE AND ACCOMPL ISH M ENTS
St. John Providence Healthcare System, Warren, M I 2004 to 2011
Administrative Director, Emergency Services-- Macomb and Oakland Campuses
Originally provided consulting services in the area of redesign and operational
i mprovements in the Macomb and Oakland Emergency Departments. In 2007, became the
A dministrative Director of these two campuses until, May, 2011, responsible for 200 +
F TE’s, as well as the 70 + FTE’s physician and physician extender employees (employed by
t he hospital) . Ensured that nursing and physician care rendered met both hospital and
regulatory standards-JCAHO, Medicare and Medicaid, as well as AOA. In terpreted
physician and nurse’s notes, preparing medical record charts, diagrams etc. for the legal
department for any patient concerns or investigations. Identify and remedies operational
p roblems while continuously searching for performance improvement of systems and
operations. Develops and recommends policies, procedures and/or programs and processes
to improve or enhance the quality, efficiency and effectiveness of outcomes . Actively
a ttended and participated on the legal review team for all pending liability / culpability
cases received by the hospital-goal was to analyze each case for medical issues that did/ did
not meet the medical standards of care. Responsible for revenue enhancement, charge
optimization for both physician and nursing within documentation of procedures as well as
patient care. In tegral part in bringing forth a new Electronic Medical Record for all staff
d isciplines including the physicians.
V ictor Consulting, Southfield, M I 2004 to Present
President
Provide consulting services to clients in the area of process redesign and operational
i mprovements specializing in Emergency Departments, Observation Units, Clinical
Decision Units (CDU’s) ; charge optimization for both nursing and physicians; Instrumental
i n improving operations in the ancillary departments to enhance the patient experience
f rom the Emergency Department until admit ted to the hospital or discharged. Customer
satisfaction, as well as employee and physician satisfaction increased dramatically as a
result of the operational improvements that were ini tiated.
Emergency Resources, I nc., Livonia, M I 2003 - 2004
Chief Operating Officer
Primary responsibili ty for 200 FTEs of ED physicians and Nurse Practitioners. Also
managed a physician billing company with gross billing of $100 million, monthly payroll of $
1.6 million and managed an administrative billing staff of 28 FTEs. Contract consisted of
six (6) acute care ED settings.
Oakwood HealthCare System, Dearborn, M I 1983 - 2003
Administrator, Emergency Services 1987 - 2003
Responsible for 5 acute care ED's with 600 FTEs total and a $69 million dollar budget,
i ncluding the contractual management, as well as the human resource issues, of the
physicians and physician extenders; Successfully invented and ini tiated the 30 M inute
Guarantee, an approach that provides for each patient to see an ED physician within 30
m in after arrival with care being initiated. Received national recognition for this program
w hich was initiated in July, 2000.
Administrative Director, Dearborn Campus 1987
Responsible for 113.2 FTEs and a $ 25 million dollar budget; responsible for 28 physicians
and their contracts; engineered 10 million dollar renovation to the ED (2 phases);
operationally responsible for day to day operations, budget, and service business
development
Clinical Manager, afternoon shift 1987
Responsible for 43.2 FTEs on the afternoon shift; managed all disciplines, including union
employees; facilitated quality care to all patients and ensured t imely intervention by
physicians; responsible for staff scheduling for the shift
Registered Nurse-Staff 1983 – 1987
Provided care to all ages of patients in a major ED, level 2 t rauma center. Accepted charge
responsibility when manager was not available. Participated in many commit tees to
i nitiate change for existing policy and procedures.
M t. Carmel Mercy Hospital & Medical Center, Detroit, M I 1977 – 1983
Head Nurse – Emergency Department
Had 24 hour responsibility for 75 FTEs. Instrumental in helping hospital administration
achieve a Level 1 Trauma status. Developed the 24 hour t r iage program. Provided direct
care for the multiple injury patients.
E DUCAT ION
M ichigan State University, Michigan
B.S., Sciences
Grace Hospital School of Nursing, Michigan
Diploma, Nursing
Registered Nurse License Permanent ID # - 470-***-****
Certifications: CEN, ACLS
PRESENTAT IONS AND PUBL ICAT IONS
I received the VHA award for Best Operational Effectiveness in the count ry for the 30
M inute Guarantee and have given numerous presentations on the guarantee across the
count ry.
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