Manager Customer Service

C HR ISTOP HER R. N I E LSON

*** ****** **** ***** (H) 864-***-****

Greer, SC 29651 (C) 864-***-****

*****@***.***

Senior Operations professional with experience in soft drink, bottle water manufacture and hot

f ill juice canning/bottling plants. Thorough knowledge of all manufacturing functions,

i ncluding production, quality, financial, safety, maintenance, customer service, and

warehousing. Strengths in leadership, team development, employee involvement / continuous

i mprovement, and installation of state-of-the-art equipment. Have continuously t rained plant

s taff and associates in the use of various problem solving tools to enhance continuous

i mprovement culture.

Ice River Springs Water Co., Mo rganton, NC

12/2012-7/2013

Operations Lead

Primary responsibili ty was providing leadership of a 24/7 water bottling operation comprised of

t wo (2) small bottle filling lines and two (2) large (4 and 5 gallon) production lines. Managed

p roduction schedules, which required frequent package size changes and staffing opportunities.

Developed manufacturing waste t racking process that would result in a 30% reduction in waste.

P rovided hands-on assistance in the installation of a high speed filling and labeling line, which

i ncreased productivity by 30 %.

Natu re”s Way Pu rewater Systems; Pittston, Pa

4/2012-7/2012

Plant Manager

Responsible for all manufacturing functions in a non-union, private label PET water bottling

facility. Supervised the installation of a new PET bottling line with the capacity of over 15

m illion cases. Included a completely new batching system, ammonia refrigeration system and

boiler. Have been charged with the responsibility of improving the leadership quality and

expanding production capacity by 100% while int roducing carbonated beverage processes to a

relatively new work force.

D ixie Homecrafters; Greer, South Carolina 2011 –

3/2012

Outside salesperson

Performed in-home sales of home improvement i tems such as replacement energy efficient

w indows, gutter guard systems, energy efficient insulation, vinyl siding and bathroom

makeovers.

Cliffstar Corporation/Cott Corp, Greer, South Carolina

2007-2011

Plant Manager

Responsible for all manufacturing functions in a non-union, private label, hot fill juice facility.

Led a staff of 6 managers that have been together for over 3 years.

• Stabilized management team. Reduced employee tu rnover rate from 65% to 14%.

• Reduced yield losses from 5% to 1.3% equaling $750,000.00 in raw material cost savings

( lowest loss rate in this SKU-intensive, private label company).

• Implemented $1,000,000 in cost reductions through automation, equipment improvements,

employee t raining, PM program, and outside warehouse consolidation.

• Reduced cost of wastewater remediation by $500K over 2 years

• Attained SQF Level 3 certification. (SQF is an internationally-recognized, food safety and

quality system.)

• Implemented employee involvement / continuous improvement program, generating savings

and significantly improved quality of work life.

Cott Corporation, Wilson, North Carolina 2004-2007

Plant Manager

Responsible for all operations of a two-line (can and bottle) soft drink manufactur ing facility.

• Produced annual volume of 19,000,000 cases of canned and bottled soft drinks as well as

bottled water.

• Reduced accident rate by 30%, tu rnover rate by 50%, raw material waste by 25% and

i mproved overall line productivity by 20%. Projected savings in the 3 rd year would have been

approximately $2MM.

• Took plant from worst to best over a 2.5 year period

• I mproved audit scores by NFP, AIB and Safeway.

Coca-Cola Ente rp r ises, College Par k, Georgia 2001-2004

Production Manager

Responsible for the daily production of a 45,000,000 case facility that had three can lines and

one bottle line. Managed eight production teams.

• Achieved “Most Improved Plant” award and the “GMP” plant in the Southeast region.

• Increased line efficiencies 15%.

• Played critical role in converting all can lines to produce the new style 12 pack “Fridge”

pack.

Coca-Cola Bottling Company Consolidated / South Atlantic Canners

1977-2001

Reporting to either the President or the SAC Board of Directors, I was responsible for all plant

operations including quality, maintenance, finance, HR, and warehousing.

VP Operations(CCBCC); 1994-2001

• Managed installation of 2 high speed bottling lines

• Instituted a new team culture that resulted in the formation of 14 highly functional

work teams

• Established in-house Plant Quality and Safety Audit programs that resulted in the

h ighest corporate quality scores ever attained and the lowest incident rate for consumer

complaints

• Was top plant in cost, efficiency, quality, safety and customer service

• Over the 24 years I was able to maintain the same f loor cost/unit through efficiency

i mprovements and raw material savings.

General Manager(SAC); 1993-1994

P lant Manager(SAC); 1981-1993

• Planned and installed 2,000 cans/minute filling system; 15,000,000 gallons/year

syrup system; and 24,000 gallons/hour water t reatment system

• Planned and supervised construction of a 73,000 square feet warehouse expansion

• Achieved three years without an OSHA recordable

Production Manager(SAC); 1977-1981

• Successfully doubled staffing to accommodate double digit volume growth for a one

l ine canning operation

• Developed and installed the first Deionizing Air r insing system for empty cans

• Installed 200 HP Cleaver Brooks high pressure boiler

National Can Corporation (now Rexam Beverage Container Corp.)

1973-1977

Field Research Technical Representative

ED UCAT ION

• BS in Biology; Delaware Valley College of Science and Agriculture, Doylestown, Pa

PROFESSIONAL D EVE LOP M E N T

• Leadership Development, “the Looking Glass Experience”; The Center for Creative

Leadership, Greensboro, NC

• The Production Management Development Program (group 31); The Coca-Cola Company,

A tlanta, Ga

• Dimensional Management Training; University of South Carolina, Columbia, SC

• HACCP certified

• SQF certified

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