Store Manager

Jatinder Jit Pal Singh Nagra

**,***** *****,

Brampton,Ontario-L6R2J1.

Cell: 647-***-****

Career Goal

Motivated, proven performer in retail operations management and sales for multiple industries like telecommunications,

computer technology and retail management. Record setting sales leader skilled in coaching best practice and

maximizing profits. Fast track career progression and history of repeated awards. Commitment providing an

atmosphere of exceptional employee morale and impeccable customer service.

Educational Background

• Achieved Master of Computers Degree from the Halifax University of Birmingham, UK as a major in

the year of 2006.

• Achieved Bachelor in Commerce Degree from the KUK University, Kurukshetra in the year of 1996

• Achieved Diploma in Computer Application in The year of 1998

Professional Excellence Summary

• Have adequate knowledge regarding the relation with retail sales and service operations with the

essence of marketing and sales support.

• Had experienced in developing and directing individual as well as Associate Manager and Staff.

• Liable for recruiting and training and directing individual as well as associate staffs.

• Have over 10 years of experience and the capacity to adopt new concepts with due responsibilities.

Computer Programming Skills

• Known Office Package: Microsoft Word, Microsoft Excel, and Microsoft Access.

• Known Operating Systems: Windows 1998, Windows 2000, and MS-DOS.

• Known Languages: Visual Basic, Java, and C.

Professional Background

May 2008 to Present:

Working with South St. Burger Co. as a Store Manager, Toronto, Canada with the following responsibilities:

• Effectively manage the restaurant by ensuring that the implementation of standards as detailed in the

Restaurant standards and procedures manual is followed.

• Anticipate market changes and review operations when necessary.

• Maintain and Up-sell restaurant facilities.

• Actively pursue cost saving measures.

• Stock control and related data maintenance.

• Analyze food and beverage statistics through point of sale system.

• Develop training plans, develop training material in accordance with Company guidelines and implement

training plans for Food and Beverage employees.

• Encourage and motivate staff to provide optimum service during all shifts.

• Work with Area Manager - Operations in the preparation and management of the budget.

• Provide input for Restaurant strategy for future revenue plan and marketing programs Control and monitors

departmental cost on an ongoing basis to ensure performance against budget.

• Working closely with Operation Manager and District Manager, Reporting to VP operations on daily basis.

• Training and helping company to open new locations.

• Presently holding the busiest location with 2 million of sales in volume.

• Inventory control and Scheduling for the 2-3 locations presently.

• Qualified to serve alcohol, smart serve certified.

March 2004- Jan 2008: Started as the Duty Store Manager for the J.Sainsbury, Birmingham, England with the following

responsibilities:

• Provide necessary control and due management regarding the economic transaction in retail market

surroundings with various expenses as well as cash flow controlling with seasonal budget operations.

• Provide essential administration.

• Work as the supervisor to all types of consumer services, maintenance, employee instruction

procedures and display products etc.

• Take various actions for setting objects and regulate departmental budgets by sales protuberance.

• Carried out internal audits and expenses control measures with the due protection of assets.

• Expended store visibility and heightened employee awareness, providing fire safety training and

health and food safety training to the employees.

• Selected to attend First Aid course run by company.

• Selected to attend Health and Food Safety program run by the company.

Assistant Manager, March 2004 to Dec 2007

• Started with Mc. Donald’s as a crew member, working in kitchen area, working on tills, working on

Drive through. Selected for Trainee Manager’s Squad. Worked part time at Monkspath Store as 1st

Assistant Manager. Be confident while working in store.

April 2000-Nov 2003: Worked as Area Manager for Airtel India with the Following Responsibilities:

• Assisted Sr. Team Leader and Area Manager in the development of team members and improve

sales in the region through posters, video tapes and provide leads to the team members so that they

can finish those leads and convert those leads into mature sales.

• Use to do market research for company to get leads for company and discuss the telecommunication

plans with client.

• Assist in the recruitment and hiring of the most qualified managers to meet the district's needs.

• Conduct orientation, train and coach the management staff in execution of daily tasks and to

maximize sales.

• Review operational reports and records to ensure adherence to Company policies and procedures,

monitor store profitability, and manage payroll budgets

• Oversee compliance of Store Managers with established Company policies and standards, such as

safekeeping of Company funds and property, personnel practices, security, sales and record-keeping

procedures, and overall maintenance of the stores by performing required audits

• Help solve problems that affect the stores service, efficiency, and productivity

• Inspect premises of stores to ensure that adequate security exists and that physical facilities comply

with safety and environmental codes and ordinances

Jan 1998- March 2000: Worked as Software Trainee for Esteem India Pvt. Ltd with the following Responsibilities:

• Helped in developing different software to the software team.

• I have to give training and show the features and benefits of the product to the client on that particular

software.

• Provide Training to the client’s Staff.

Jatinder Jit Pal Singh Nagra

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