Customer Service Sales
Resume:
Tessie Wright
Jacksonville, Florida *****
*********@*****.***
Objective: To obtain a secure position enhancing customers and quality service while helping to build and promote the company relations and goals.
Consumer Attorney Services- Case manager/Negotiations Jacksonville, Florida
05/2013- 07/2013
Performs a variety of clerical task relative to settlement processing, general document inquiries and setting up settlement payments.
Process new settlement letters from negotiators using TMD systems
Creates and maintains a spreadsheet (Excel) of all settlements processed
Investigates and communicates with various payment related to settlements
Fast paced environment- strict guidelines
Forward approved settlements to funding department
Process POA’s & C&D
Volunteer Work - Hope Chapel Church Jacksonville, Florida
08/2012 – 05/2013
I love helping others, I volunteer Monday thru Thursday giving my time to help others. I believe in making a difference in my community in my spare time. At my church we focus on providing food, clothing and medical care to those who can’t afford these items
Vacation Innovations- Title Processor
Orlando, Florida
02/2012 – 07/2012
Review file for accuracy and quality check all documents to ensure they meet resort requirements.
Request and order checks required by the county
Perform research to clear the title so the transfer can be completed
Call the resort to follow up on the resort notification- to conform that the transfer has been completed
Contact customers for miscellaneous documents
Providing the resort all required documents (Recorded Deed; lease; Limited Power of Atty
Handle cases within 24 hours
Answer incoming calls & return voicemails within 24hours
Green Tree Servicing-Foreclosure Specialist/ Collections Assistant Jacksonville, Florida
06/2011- 12/2011
•Administrative duties including but not limited to such jobs as imaging, processing of loan review requests, deferrals, administering Check by Phone or Skip Trace systems, processing affidavits, loan modifications, letter requests, reimbursements, Check 21 (mailed payments) and other documents.
•Moving aged accounts to foreclosure sale, addressing low value properties timely, high balance reviews, lost liens to tax sale, prepare equity analysis with detail and accuracy, meeting FNMA timelines on each foreclosure file while closely monitoring attorneys and the overall quality performed on all daily job tasks.
•Responsible for payment of delinquent taxes and ensuring proper payment has been received by taxing jurisdictions.
•Work closely with attorneys on litigation and contested foreclosure and eviction matters.
•Meet department standards set forth on maintaining percentage of past due activities, daily productivity, managing current and accurate late codes, using, updating status changes in Fortracs.
•Maintaining FNMA metrics and protocols on all the foreclosure sales.
•Complete HMP packets, legal follow ups and provide bidding instructions, verify foreclosure sales are complete and process repossessions as necessary.
Bank of America-(Contract)-File Clerk/ Loan Specialist Jacksonville, Florida
06/2010- 09/2010
•Outbound calls to title agents, attorneys in regards to obtaining certified copy of mortgage deeds and title policies.
•Web searching (loans, title policies, mortgage deeds)
•Reviewing loans to ensure loans are in compliance with all state and federal regulations.
Research mortgages that had missing documents (title, deeds, document A<B<C.
•Minimize losses by timely taking the necessary steps to cure delinquencies, mitigate losses, employ preventive measures against litigation and complete the default process within the required time frames, policies and procedures mandated by department guidelines.
•Mortgage documentation, detail orientated.
•Strong verbal and written skills
•Other responsibilities include researching, analyzing, and processing files.
Department of Juvenile Justice- Probation Officer (Promotion) Conyers, Georgia
11/2008 to 12/2009
•Performing various types of duties relating to juveniles.
•Conduct Intake and Probation services
•Maintained case files and aftercare services to youthful offenders.
•Treatment plans, home referrals, service plans.
•Ensuring guidance to youth that are transiting back into the community while ensuring intensive supervision, counseling and case management.
Intake Specialist/Sgt. Officer (Promotion) Hapeville, Georgia
02/2005 to 11/2006
Maintain and accurate logbook, conduct visual checks of youthful offenders.
Maintain safety and security within in detention center
Control Room /Intake Officer
Supervised lower level staff
Correctional Officer
03/2003 to 01/2005 Decatur, Georgia
•Under general supervision performing various types of duties relating to juveniles.
•Conduct Intake and Probation services
•Maintained case files and aftercare services to youthful offenders.
Treatment plans, home referrals, service plans.
•Maintain safety and security within in detention center. Maintain and accurate logbook, conduct visual checks of youthful offenders.
•Ensuring guidance to youth that are transiting back into the community while ensuring intensive supervision, counseling and case management.
Air Tran Airways - Ramp Agent/Zone Coordinator Atlanta, Georgia
08/2007 to 11/2008
•Customer Service
•Meet and greeted passengers in baggage service area.
•Assist in operations while maintain safety and control.
•Perform ramp service duties (uploading/downloading and transferring baggage to aircraft in timely manner.
•Marshalling in/out aircraft.
Citi Group- Service/Inbound-Outbound Sales Associate Jacksonville, FL
12/2006 to 02/2007
•Customer Service
•Provide advice concerning specialized products and services.
•Assisted customer with any concerns with their accounts.
•Maintained a monthly quota and pushed monthly items.
•Advise customers on use and care of merchandise
•As a sales associate I would service the account and was capable of absorbing a great deal of detail about the products.
OSI- Third-Party Collections Duluth, Georgia
02/2002 to 01/2003
•As a debt collector my duty was to making phone calls to customers to collect debt.
•I worked on specific accounts that I must collect on; I am responsible for alerting individuals and business that their accounts have gone into collections.
•My duty was to get the client to either make the payment in full/ set up some monthly payment arraignments.
Education: Terry Parker (Diploma) Class of ’99
University of Phoenix Online (Present) Pursuing B.A
Interest: 30wpm, Microsoft Word, Microsoft Windows, Davox Dialer, MPS, Lender live, AS400
References: Available upon request.
Contact this candidate