Customer Service Quality Control

Location:

Posted:

August 09, 2013

J.D. Nolen

Las Vegas, Nevada 89115 ***********@*****.***

OBJECTIVE: To obtain a position as an operator trainee at your chemical processing plant.

PROFESSIONAL PROFILE

Twenty years US Army retired. Wheel vehicle mechanic, duties include training and inspection, shop safety officer,

test repair and diagnostic, use of hand tools and troubleshooting, system repair. Ability to perform heavy manual labor

in an outdoor setting with a strong work ethic.

SKILLS AND ABILITY PROFILE

• 12 years of warehouse operations experience performing inventory and stock control.

• Physical ability to lift 50+ lbs. with flexible dexterity while standing and sitting.

• Excellent ability to handle a variety of customer service administrative tasks.

• Ability to work effectively across multiple departments to insure productions are met.

• 20 years of US Army experience on wheel vehicle maintenance and department use of hydraulics and power

tools in a safe manner.

• Detailed oriented and accurate in verifying materials and merchandise against packing slips.

• Basic computer skills with Microsoft Suite, internet search and email.

PROFESSIONAL EXPERIENCE

•Ability to perform heavy manual labor in outdoor setting.

•Communicated effectively with management and clients with warmth and diplomacy, resolved customer

service issues efficiently and professionally.

• Led quality control teams effectively in conducting monthly, semi-annual and annual inspections.

• Utilized multiple call center support applications to assist customers and agents.

• Performed equipment evaluations and updates assuring proper operation and low risk.

• Supervised 26 workers performing inspections, repair and service of equipment.

• Completed ongoing training to stay abreast of product, service and policy changes.

ACCOMPLISHMENTS

- Completed 30 hours of OSHA Training 2013.

- Completed training for Ives Counter Balance Forklift 2013.

- Completed training for Aerial Scissors Lift 2013.

- Certificate for Preventative Maintenance.

- Completed 20 years of Active Duty and National Guard Service, Retired.

EMPLOYMENT HISTORY

• Caesar Palace, Security Officer Las Vegas, NV 06/2006-08/2012

• Rivers Home Repair, Maintenance Supervisor Las Vegas, NV 05/2002-05/2006

• United States National Guards Las Vegas, NV 10/1979-04/2002

EDUCATION

- 20 years of Active Duty and National Guard service.

- Insignia University, Seattle, WA

References and supporting documentation available upon request